Store Account Manager - TKD

Blackwoods; Canberra; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discount card

Free onsite parking

Employee Assistance Program

Refer-A-Friend program

Additional annual leave

Parental leave

Training & career development

Team events

Wellbeing support

Job summary

Blackwoods in Canberra is seeking a Sales Representative to manage and grow a portfolio of existing trade and industrial customers while developing new business in the local market. Based at Fyshwick, you will split time in the field visiting customers and providing support to the branch team.

You’ll build relationships with tradies and site supervisors, drive sales, and collaborate with the branch to deliver exceptional customer service across external and in-store channels.

Qualifications

• Experience in B2B sales and account management.
• Ability to engage with a broad range of stakeholders from tradespeople to decision-makers.
• Proactive prospecting and business development approach.
• Strong relationship-building and communication skills.
• Experience using CRM systems is highly regarded.

Responsibilities

• Manage and grow an existing portfolio of trade and industrial customers.
• Build strong relationships with tradies, site supervisors and key contacts.
• Provide sales and customer service support within the branch when required, assisting store-based team members to deliver an exceptional customer experience and achieve sales targets.
• Conduct proactive customer visits and maintain regular account contact.
• Identify new sales opportunities through prospecting and targeted cold calling.
• Develop and implement customer growth plans.
• Track opportunities, activities and customer interactions.
• Provide product and solution recommendations to customers.
• Achieve monthly sales targets and KPIs.
• Collaborate closely with branch teams to deliver outstanding customer service.

Skills

B2B sales

CRM systems

Relationship building

Prospecting

Account management

Tools

CRM systems

Job description

About The Role

We're looking for a Sales Representative to manage and grow a portfolio of existing trade and industrial customers while identifying and developing new business opportunities across the local market.

This role offers a unique combination of customer relationship management, account growth, proactive sales activity and in-store support. Based out of our Fyshwick branch, you'll spend time in the field meeting customers, strengthening existing relationships and uncovering new opportunities, while also providing support and sales expertise to our branch team when required.

You'll play a key role in delivering an exceptional customer experience across both external and in-store channels, helping drive sales growth and strengthen customer loyalty.

This role includes access to a company vehicle for customer visits.

What you'll be doing

• Manage and grow an existing portfolio of trade and industrial customers.
• Build strong relationships with tradies, site supervisors and key customer contacts.
• Provide sales and customer service support within the branch when required, assisting store-based team members to deliver an exceptional customer experience and achieve sales targets.
• Conduct proactive customer visits and maintain regular account contact.
• Identify new sales opportunities through prospecting and targeted cold calling.
• Develop and implement customer growth plans.
• Track opportunities, activities and customer interactions.
• Provide product and solution recommendations to customers.
• Achieve monthly sales targets and key performance indicators.
• Collaborate closely with branch teams to deliver outstanding customer service.

We're Looking For Someone Who Has

• Experience in B2B sales, trade sales, industrial sales, wholesale distribution or customer-facing account management.
• Confidence engaging with a broad range of stakeholders from tradespeople through to office-based decisionmakers.
• A proactive and resilient approach to prospecting and business development.
• Strong relationship-building and communication skills.
• Ability to identify opportunities and convert them into sales outcomes.
• Experience using CRM systems is highly regarded.
• Product knowledge within industrial, safety, construction, manufacturing or trade environments will be advantageous

What's In It For You

• Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
• Continuoustraining and career developmentopportunities
• Team events, celebrations,awardrecognition and prizes
• Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
• Refer-A-Friend program–earn up to $2,000 for each referral!
• Ability topurchase up to 4 weeks’ additional annual leave
• Generouspaid parental leavepolicy
• Free onsite parkingand more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.