Assistant Store Manager - TKD

Blackwoods; Australian Capital Territory; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team Member discount

One Pass & Wesfarmers offers

Refer-A-Friend program

Free onsite parking

Job summary

Blackwoods is seeking an Assistant Store Manager to support the Store Manager in leading a high-performing retail team. You will drive sales, coach staff, build customer relationships and ensure operational excellence.

The role requires flexibility for weekend shifts and a hands-on leadership style to step into Store Manager duties when needed. You will oversee daily store operations, including stock management, merchandising, recruitment support, onboarding and performance management, with a

Qualifications

• Proven retail leadership experience in similar roles such as Assistant Store Manager, Department Manager or Team Leader.
• Strong people leadership with coaching and performance management experience.
• Track record of achieving sales targets and KPIs.
• Customer-first mindset with ability to build relationships.

Responsibilities

• Drive sales, gross profit and overall store performance to achieve targets.
• Lead, coach and develop team members to deliver exceptional service and sales results.
• Build strong customer relationships and ensure outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure WHS compliance and adherence to company policies and standards.
• Oversee day-to-day store operations, including stock management and merchandising, and act as Store Manager when required.

Skills

Retail leadership

Sales targets

Customer service

People development

Operational excellence

Job description

About the role

We're looking for a hands-on and customer-focused Assistant Store Manager to support the Store Manager in leading a high-performing retail team. This role plays a critical part in driving sales growth, delivering exceptional customer experiences, maintaining operational excellence and fostering a safe, engaged and productive workplace culture. You'll lead from the front, coach and develop team members, and step into Store Manager responsibilities when required.

This role operates on a rotating roster, so flexibility to work weekends when scheduled is required.

What you'll be doing

• Drive sales, gross profit and overall store performance to achieve business targets.
• Lead, coach and develop team members to deliver exceptional customer service and sales results.
• Build strong customer relationships and ensure a consistently outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure compliance with WHS, company policies, procedures and operational standards.
• Oversee day-to-day store operations, including stock management, merchandising and acting as Store Manager when required.

We're looking for someone who

• Proven retail leadership experience in an Assistant Store Manager, Department Manager or Team Leader role.
• Strong people leadership skills with experience coaching, developing and managing team performance.
• Demonstrated success achieving sales targets, KPIs and commercial outcomes.
• A customer-first mindset with a proven track record of delivering exceptional service and building customer relationships.
• Strong commercial acumen and the ability to balance operational execution with business performance.
• Trade background, retail tooling, maintenance or DYI home expert – any experience with wide range of tools is highly regardedbut not essential.

What's In It For You

• Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
• Continuoustraining and career developmentopportunities
• Team events, celebrations,awardrecognition and prizes
• Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
• Refer-A-Friend program–earn up to $2,000 for each referral!
• Ability topurchase up to 4 weeks’ additional annual leave
• Generouspaid parental leavepolicy
• Free onsite parkingand more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.