Station Customer Attendant (Part-Time) – Frontline Service

Transport for NSW; Grafton; On-site; AUD 33,000 - 50,000; Part time

Benefits offered by this job

Flexible and hybrid work options

Job summary

Transport for NSW at Grafton Station seeks a Customer Attendant to deliver frontline service, assist with enquiries, and connect services. You will help keep the station clean, support passengers with luggage, and work with train crews to uphold safety standards.

The role is part-time with 4-hour shifts on a 14-day roster, including weekends and public holidays. Overtime may be required; you will receive shift allowances, superannuation and annual leave loading on five weeks of annual leave.

Qualifications

• Enthusiastic frontline customer service experience.
• Strong interpersonal skills for diverse passengers.
• Ability to stay calm and communicate clearly in safety-focused environments.

Responsibilities

• Provide frontline customer service and assist with enquiries at the station.
• Maintain a clean, welcoming station environment and assist with luggage.
• Collaborate with train crews and staff to uphold safety standards.

Skills

Frontline service

Interpersonal communication

Safety-minded decisions

Cleaning duties

Job description

Transport for NSW at Grafton Station seeks a Customer Attendant to deliver frontline service, assist with enquiries, and connect services. You will help keep the station clean, support passengers with luggage, and work with train crews to uphold safety standards.

The role is part-time with 4-hour shifts on a 14-day roster, including weekends and public holidays. Overtime may be required; you will receive shift allowances, superannuation and annual leave loading on five weeks of annual leave.