Part-time Customer Attendant - Grafton Station

NSW TrainLink; Grafton; On-site; AUD 56,000 - 76,000; Part time

Benefits offered by this job

Shift allowances

Superannuation

Annual leave loading

Job summary

NSW TrainLink in Grafton is seeking a part-time Customer Attendant to support frontline station operations, handle enquiries, and connect services. The role involves delivering friendly customer service, maintaining a clean, welcoming station environment, assisting with luggage for regional services, and coordinating with train crews to meet safety standards.

You will work 4-hour shifts, 40 hours per fortnight on a 14-day rotating roster, with weekends and public holidays; the role is on-site

Responsibilities

• Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, and connecting services.
• Maintain a clean and welcoming environment across the station, including responsibility for staff barrack and onboard trains.
• Assist with luggage for regional services and work collaboratively with train crew and stakeholders to ensure safety standards.

Job description

Organisation/Entity: NSW Trains

Job category: Rail Operations

Job location: Grafton, NSW, AU, 2460

Job reference number: 112222

Employment type: Permanent Part-Time

Salary range: $1458.3-$1458.3

You’re ready to show up and make an impact on your local community.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, and connecting services.

Maintain a clean and welcoming environment across the station, including responsibility for staff barrack and onboard trains. You’ll also assist with luggage for regional services and work collaboratively with train crew and other stakeholders to ensure safety standards to maintain safety standards.

This part-time Customer Attendant role at Grafton Station requires you to work 4 hour shifts, 40 hours a fortnight on a 14 day rotating roster, including weekends and public holidays. You may also be required to work additional hours at short notice, with opportunities for overtime. The full-time rate of pay for this position is $1,458.30 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits on the 5 weeks annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Grafton Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and view the information pack.

Also watch a video A Day a Life of a Customer Attendant video.

About You

• You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at your station.
• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
• You are proactive and confident to make prompt decisions whilst working in a safety focused operational environment.
• You are comfortable undertaking hands-on cleaning duties and take pride in maintaining a clean, safe and welcoming environment

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

Applications close: 11:59 pm Thursday 12 November 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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