State Manager Home Assessing

Hinchen Recruitment Group; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

Hinchen Recruitment Group represents a fast-growing Australian insurer and invites an experienced leader to take ownership of the Onroad Home Assessing portfolio. You will manage a team of ~20 assessors and 3–4 team leaders, driving performance, accountability and continuous improvement across dispersed operations.

Based from the Sunshine office, this role requires strong on-site leadership (roughly 80%), with occasional interstate travel.

Qualifications

• Extensive management experience with accountability for business results; 5+ years preferred.
• Strong knowledge of Home Assessing, Building Repair & Restoration market practices.

Responsibilities

• Lead, coach and develop the Onroad Home Assessing Team to meet KPIs and standards.
• Collaborate with internal and external stakeholders across the Home value chain.
• Vendor governance, procurement within contractual and compliance frameworks.
• Monitor supplier performance nationally; ensure capacity and coverage.
• Escalation point for complex negotiations and disputes with Claims Operations.
• Identify trends, risks and opportunities within Home Assessing & Supply and industry.
• Lead change programs while staying current with market and regulatory developments.

Skills

Leadership

Team management

Stakeholder communication

Change program delivery

Job description

We are proud to represent our client who is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

About the Role

This is your opportunity to take ownership of a significant operational portfolio leading on-road assessing and building repair relationships to drive performance, accountability, and continuous improvement within one of Australia’s most respected and fastest-growing insurance groups.

You will lead a team of ~20 home assessors and 3-4 team leaders, championing a culture of excellence, proactive decision-making, and technical integrity across geographically dispersed operations.

This role is pivotal in delivering strategic uplift within a high-volume, customer-facing environment — improving claim life cycles, strengthening leadership capability, and resetting what “good” and “great” look like across the function.

You'll provide clear direction, coaching and development to your team — ensuring every member understands their role, owns their accountability and has the skills to deliver against business objectives.

Key Accountabilities

Be directly responsible for leading, coaching and developing the Onroad Home Assessing Team, driving high performance against KPIs, service standards and compliance requirements

• Act as key liaison for internal and external stakeholders, collaborating across the end-to-end Home value chain to deliver against overall business objectives
• Work closely with the Commercial Manager to vet, procure and govern supplier services within appropriate contractual and compliance frameworks
• Monitor, audit and manage supplier performance nationally, ensuring adequate capacity, coverage and adherence to procurement protocols and best practice standards
• Act as escalation point for complex negotiations and high-profile disputes, working closely with the Claims Operations Team
• Identify and report on key trends, risks and opportunities within the Home Assessing & Supply team and broader Building Repair industry
• Lead the team through Change Programs while maintaining strong knowledge of market developments, regulatory requirements, systems and products

About You

• Extensive management experience, including leading teams & having accountability of business results, minimum of 5 years preferred
• Strong knowledge of the Home Assessing, Building Repair & Restoration environment and associated market practices and standards
• Strong commercial acumen and proven capability in the development and execution of strategic programs of work
• Excellent communication skills and the ability to communicate with stakeholders of all levels, along with accurate report writing

What's In It for you?

• Competitive salary package (including vehicle/phone etc).
• Operate with autonomy and influence in a major national insurer undergoing transformational growth.
• Grow and lead a talented, technically strong team with visible impact on business performance.
• Be part of a collaborative leadership group with regular interaction across states.
• Enjoy an empowered culture, clear leadership accountability, and genuine opportunity to make your mark on strategy, people, and performance.

Location & Hybrid Working

Based from the Sunshine office, the role requires a strong on-site presence (approximately 80%) to drive cultural alignment and team connection. Flexibility will increase over time once stability and performance are achieved. Occasional interstate travel is expected.