State Manager - Donut King

Retail Food Group; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Mental health leave

Birthday leave

Paid parental leave

WHEREFIT discounts

Exclusive Employment Hero rewards

Job summary

Retail Food Group is seeking a commercially minded retail leader to act as State Manager for Donut King in VIC & TAS. The role focuses on driving sales, profitability, and operational excellence while fostering strong franchise partner relationships across the Victorian and Tasmanian network.

You will lead a team of Sales & Performance Managers, implement business plans, analyse performance metrics, and ensure brand standards and compliance across all stores.

Qualifications

• Experience leading multi-site retail or franchise networks.
• Ability to interpret P&L and drive profitability.
• Proven ability to coach and support franchise partners.

Responsibilities

• Lead and grow Donut King VIC & TAS network with sales and operational excellence.
• Partner with Franchise Partners to develop growth plans.
• Analyse performance data to identify opportunities and mitigate risks.
• Build relationships with Franchise Partners and provide coaching.
• Lead a team of Sales & Performance Managers to support the network.
• Ensure brand standards, customer experience and compliance.
• Support rollout of national initiatives and product launches.
• Identify opportunities for network expansion across Victoria and Tasmania.

Skills

Multi-site leadership

P&L analysis

Franchise coaching

Stakeholder management

Strategic thinking

Leadership

Data analysis (MS Office)

Education

Bachelor's degree in Business/Retail Management/Hospitality

Tools

Microsoft Office

Job description

Are you a commercially minded retail leader with a passion for driving performance and franchise success? Retail Food Group is looking for a State Manager - Donut King (VIC & TAS to lead operational excellence, grow sales and profitability, and build strong franchise partner relationships across the Victorian and Tasmanian Donut King network.

This is a full-time position at 38 hours per week

About Us

Retail Food Group (RFG) is a global food and beverage company headquartered in Queensland. As Australia’s largest multi-brand retail food and beverage franchise owner, we proudly roast and supply high-quality coffee in Sydney and own and produce our iconic Beefy’s pies and sweet treats right here in Queensland. We have some of Australia’s most beloved brands including Donut King, Gloria Jean’s Coffee’s, Brumby’s Bakery, Crust Pizza, Beefy’s Pies and now Firehouse Subs launched just last week! We’re committed to achieving strong results and supporting our franchise partners, all while fostering a friendly, inclusive environment that values both our partners and our people.

What You’ll Be Doing:

• Lead and grow the Donut King VIC & TAS network, driving sales, profitability and operational excellence.


• Partner with Franchise Partners to develop and execute business plans that deliver sustainable growth and strong commercial outcomes.


• Analyse performance data and key business metrics to identify opportunities, mitigate risks and improve results.


• Build trusted relationships with Franchise Partners, providing coaching, support and guidance to enhance business performance.


• Lead, develop and inspire a team of Sales & Performance Managers to deliver exceptional support across the network.


• Drive consistent brand standards, customer experience and operational compliance across all stores.


• Support the rollout of national initiatives, new product launches and strategic business projects.


• Identify opportunities for network expansion and work collaboratively with internal stakeholders to strengthen the Donut King brand across Victoria and Tasmania.

What You’ll Bring:

• Proven experience in multi-site retail, hospitality or franchise operations, ideally within a food, café or quick service environment.


• Strong commercial acumen with the ability to interpret P&L statements, analyse performance data and drive sales and profitability growth


• A track record of influencing, coaching and supporting franchise partners or small business owners to achieve strong commercial outcomes


• Exceptional relationship-building and stakeholder management skills, with the ability to foster trusted partnerships and drive engagement


• Strategic thinking and problem-solving capability, with a proactive approach to identifying opportunities and overcoming business challenges


• Demonstrated leadership experience, with the ability to develop high-performing teams and create a culture of accountability and success


• Confidence using business reporting systems and Microsoft Office to analyse data and inform decision making.


• Relevant qualifications in Business, Retail Management, Hospitality or a related field will be highly regarded.


• A current driver's license and willingness to travel regularly throughout Victoria and Tasmania.

What’s in it for you

• Join a business on the move, where you can make a real difference


• A fun and vibrant team that values collaboration and creativity


• Enjoy perks that go beyond the basics – Including mental health leave, birthday leave, paid parental leave, WHEREFIT discounts and exclusive Employment Hero rewards!


• A supportive environment that encourages professional growth and career development

Keen to be part of something exciting?

At RFG, we’re not simply ticking boxes – we’re redefining the way we work, lead, and grow. You'll be part of an organisation that values innovation, fosters a strong culture, and is committed to making a meaningful impact. If you're ready to contribute to a dynamic and forward-thinking environment, we’d love to hear from you.

At Retail Food Group, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.

For more information about RFG visit: www.rfg.com.au