Team lead/supervisor

N4 Donuts; Morwell; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Casual work arrangements

Staff discounts

Career development

Training support

Busy, dynamic environment

Job summary

Donut King Mid Valley in Morwell, VIC is seeking a Team Lead/Supervisor for a casual position. You will guide shifts, coach staff, manage stock and ensure food safety and exceptional customer service.

The role offers flexible hours and opportunities to influence store performance and guest experience. You will train team members, maintain health and safety standards, and contribute to sales goals while delivering a welcoming, efficient service environment.

Qualifications

• Prior supervisory or team lead experience in hospitality, food service, or retail.
• Strong leadership and interpersonal skills to motivate a diverse team.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Sound knowledge of food safety and hygiene standards.
• Customer service excellence and a genuine passion for delivering great experiences.
• Reliability, professionalism and a positive attitude.
• Flexibility to work varied shifts, including weekends.
• Strong problem-solving and independent/team work capability.
• Experience in a donut shop or similar food establishment is advantageous.

Responsibilities

• Supervise and coordinate team members during shifts to ensure efficient service and adherence to standards.
• Train new and existing staff on product knowledge, food safety, and customer service.
• Manage day-to-day operations including stock, till reconciliation, and equipment maintenance.
• Ensure health, safety and hygiene compliance at all times.
• Handle customer queries and complaints professionally with focus on resolution.
• Assist with scheduling and communicating shift information to staff.
• Maintain a clean, welcome environment for staff and customers.
• Support achievement of sales targets and promote offers or new items.
• Report issues to management and suggest operational improvements.

Skills

Supervisory experience

Leadership

Communication

Multi-tasking

Food safety

Customer service

Reliability

Flexibility

Problem solving

Donut shop experience

Job description

Donut King Mid Valley is seeking an enthusiastic and capable Team Lead/Supervisor to join our Morwell VIC location. This is a casual position that offers flexibility whilst providing the opportunity to make a real impact on our team's performance and customer experience. As Team Lead/Supervisor, you will play a crucial role in ensuring our operations run smoothly, maintaining our high standards of service, and creating a positive working environment for your team members.

What you'll be doing

• Supervising and coordinating team members during shifts to ensure efficient service delivery and adherence to company standards
• Training new and existing team members on product knowledge, food safety protocols, and customer service expectations
• Managing day-to-day operations including stock management, till reconciliation, and equipment maintenance
• Ensuring compliance with health, safety and hygiene regulations at all times
• Handling customer queries and complaints professionally, with a focus on resolution and satisfaction
• Assisting with scheduling and communicating shift information to team members
• Maintaining a clean, organised and welcoming environment for both staff and customers
• Supporting the achievement of sales targets and promoting special offers or new menu items
• Reporting issues or concerns to management and suggesting improvements to operations

What we're looking for

• Prior supervisory or team lead experience in a hospitality, food service, or retail environment
• Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team
• Excellent communication skills, both written and verbal
• Proven ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Sound knowledge of food safety and hygiene standards
• Customer service excellence and a genuine passion for delivering outstanding experiences
• Reliability, professionalism, and a positive attitude towards work
• Flexibility to work varied shifts, including weekends and peak trading periods
• Problem-solving capabilities and the ability to work both independently and as part of a team
• Ideally, experience within a donut shop or similar food establishment would be advantageous

What we offer

• Casual work arrangements that provide flexibility to suit your lifestyle
• Competitive hourly rates
• A supportive and friendly work environment where your contributions are valued
• Access to staff discounts on our delicious donut range
• Opportunities to develop your leadership and hospitality management skills
• Training and development support to help you succeed in the role
• Exposure to a busy, dynamic business with potential for continued growth

About us

Donut King Mid Valley is a thriving donut establishment located in Morwell, VIC. We are committed to delivering high-quality, delicious donuts and exceptional customer service to our community. Our team is at the heart of everything we do, and we pride ourselves on creating a welcoming atmosphere where both customers and staff feel valued. We believe in fostering a positive workplace culture where team members can grow, develop, and enjoy their work experience.

Ready to join the Donut King Mid Valley team?

If you're passionate about hospitality, possess strong leadership qualities, and are keen to make a difference in our Morwell location, we'd love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you'd be an excellent fit for this role.