Regional Operations Manager - VIC

Schnitz; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangements

Birthday leave

Monthly lunches & social events

Job summary

Schnitz is seeking an experienced Regional Operations Manager to lead a multi-site operation across the region. You will partner with Franchise Partners and Restaurant Managers to drive performance, uphold standards and deliver exceptional guest experiences.

You will regularly travel to restaurants, conduct audits, support new store openings and rollout menus, promotions and systems to ensure consistency.

Qualifications

• Requires multi-site restaurant/hospitality/QSR operations experience.
• Strong understanding of restaurant operations and commercial drivers (sales, labour, COGS, profitability).
• Experience coaching Restaurant Managers or Franchise Partners.

Responsibilities

• Build strong relationships with Franchise Partners and Restaurant Managers to provide operational support and coaching.
• Regularly visit restaurants to improve standards and guest experience.
• Review business performance including sales, labour, food costs and profitability; identify improvement opportunities.
• Complete monthly 5-Star audits and food safety audits and follow up on actions.
• Support rollout of new menus, promotions, pricing, systems and equipment regionally.
• Collaborate with New Store Opening team for smooth transition into ongoing operations.
• Assist Franchise Partners with local marketing, restaurant presentation and general business improvement.
• Work with Training and Capability teams to build leadership capability and maintain standards.
• Monitor guest feedback and ensure timely resolution.

Skills

Operations management

Leadership

Franchise partner coaching

Audits

Guest experience improvement

Relationship building

Education

Food Safety Supervisor Certificate

Job description

At Schnitz, we're all about real food that makes people happy, and we're continuing to grow!

We're looking for an experienced Regional Operations Manager to join our Franchise Operations team. This hands-on role will see you working closely with our Franchise Partners and Restaurant Managers, driving restaurant performance, strengthening operational standards and delivering great guest experiences.

You'll play an important role in supporting our growing network, with regular travel required.

What You'll Be Doing

• Build strong relationships with Franchise Partners, becoming their go-to person for operational support, coaching and guidance.
• Regularly visit restaurants across your region, helping Franchise Partners and Restaurant Managers improve standards, team capability and the overall guest experience.
• Work with Franchise Partners to review business performance, including sales, labour, food costs and profitability, identifying opportunities to improve results.
• Complete monthly 5-Star audits and food safety audits, providing practical feedback and following up on agreed action plans.
• Support the rollout of new menus, promotions, pricing, systems and equipment across your region, making sure restaurants are ready and set up for success.
• Work alongside our New Store Opening team to support new restaurant openings and ensure a smooth transition into ongoing operations.
• Support Franchise Partners with local marketing, restaurant presentation and general business improvement opportunities.
• Partner with our Training and Capability teams to build leadership capability, support training initiatives and maintain consistent standards across the network.
• Keep an eye on the guest experience, ensuring feedback and concerns are followed up and resolved.

About You

• Previous experience in a multi-site restaurant, hospitality or QSR operations role.
• A strong understanding of restaurant operations and what drives commercial performance, including sales, labour, COGS and profitability.
• Experience coaching and developing Restaurant Managers and working with business owners or Franchise Partners.
• The ability to build genuine relationships, influence others and have constructive conversations when standards or performance need to improve.
• A hands-on approach with the ability to identify operational challenges and turn them into practical solutions.
• Strong organisational skills and the ability to manage competing priorities across multiple locations.
• Confidence reviewing business performance, conducting audits and holding people accountable to agreed actions.
• A current Food Safety Supervisor Certificate or equivalent.
• A willingness to travel regularly, both in your allocated region and interstate.

The Good Stuff!

• Join a growing Australian success story.
• Play a key role in driving restaurant performance, supporting our Franchise Partners and strengthening our growing network.
• Hybrid working arrangements.
• Birthday leave.
• Monthly Support Office lunches and social events.

Schnitz Group is committed to fostering an inclusive and respectful workplace environment. We hire great people from a wide variety of backgrounds - not just because it is the right thing to do, but because it makes our organisation stronger. We encourage applications from Aboriginal and Torres Strait Islander people and other people of colour, people from culturally diverse backgrounds, LGBTQIA+ people and those with a disability.