State Cleaning Manager

City FM; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Job summary

City Facilities Management Australia is seeking an experienced Cleaning Manager to lead Coles Distribution Centre cleaning operations in Melbourne. You will build strong working relationships with Coles DC stakeholders and guide teams to meet high standards and specifications.

The role requires a strong customer-service mindset, proven leadership, and the ability to drive continuous improvement while ensuring OH&S and quality compliance across multiple sites.

Qualifications

• Proven high level of customer service and team management across diverse teams.
• Experience managing multi-site facilities and service contracts preferred.
• Intermediate IT skills in Microsoft Word, Excel and Outlook required.

Responsibilities

• Ensure daily cleaning services are delivered safely, efficiently and to 100% specifications.
• Maintain food safety and hygiene standards across DCs.
• Audit DCs, identify issues and manage escalations to prevent disruption.
• Provide regular reports and updates to management.

Skills

Customer service

Team leadership

IT literacy

Driver's license

Education

Certificate IV Asset Maintenance (Cleaning Operations Management)

Tools

Microsoft Office

Job description

City Facilities Management Australia provides world-leading facilities management and engineering solutions that ensure safe, successful and sustainable outcomes for our partners, on time and on budget across our Coles Distribution Centres.

THE OPPORTUNITY

This role offers an accomplished customer centric Cleaning Manager the opportunity to develop and maintain close working relationships with key stakeholders within Coles DC’s and their associated companies. The ideal candidate will simultaneously demonstrate exceptional leadership/supervisory skills, ensuring our DC Cleaning teams consistently meet our customers high standards and specifications.

Your key responsibilities will include:

• Ensure that daily cleaning services are delivered safely, efficiently and to 100% of specifications & compliance
• Ensure that food safety and hygiene standards are maintained
• Undertake auditing of DCs, and identify and correct areas of concern in a timely manner and managing cleaning escalations to ensure teams are not impacted
• Provide regular reports and activity updates to management
• Ensure OH&S compliance through correct application and implementation of OH&S policies and procedures
• Provide leadership to the team by establishing an environment that encourages continuous improvement and quality outcomes
• Identify new ways to deliver upgrades in quality and service

To be considered for this role you will have / be:

• Certificate IV Asset Maintenance (Cleaning Operations Management) - Preferred
• Proven high level of customer service and team management skills across diverse team/skill set - Essential
• Intermediate IT skills Microsoft Office (Word, Excel & Outlook) - Essential
• A valid driver's license - Essential
• Prior cleaning management experience managing direct employment and service contracts, with preferred knowledge of commercial operations
• Experience in multi-site management with proven ability in managing cross-functional relationships across a broad stakeholder group

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.