State Cleaning Manager

CityFM; Melbourne; On-site; AUD 85,000 - 105,000; Full time

Job summary

City Facilities Management Australia is seeking an experienced Cleaning Manager to lead Coles DC cleaning operations. You will foster strong relationships with key stakeholders, oversee multi-site DC teams, and ensure safety, quality, and compliance across all sites.

The role requires strong customer service and team management, with driving to maintain high standards and continuous improvement. A valid driver’s license is essential.

Qualifications

• Certificate IV Asset Maintenance (Cleaning Operations Management) preferred.
• Proven high level of customer service and team management skills across diverse team.
• Intermediate IT skills: Microsoft Office (Word, Excel & Outlook).
• A valid driver’s license.
• Experience in multi-site management with cross-functional stakeholder relations.

Responsibilities

• Ensure daily cleaning services are delivered safely, efficiently and to 100% specifications.
• Maintain food safety and hygiene standards across sites.
• Audit distribution centers and address concerns promptly; manage cleaning escalations.
• Provide regular reports and activity updates to management.
• Ensure OH&S compliance through proper application of policies and procedures.
• Provide leadership to the team and promote continuous improvement and quality outcomes.

Skills

Customer service

Team management

Cross-functional collaboration

Operations oversight

OH&S compliance

Education

Certificate IV Asset Maintenance (Cleaning Operations Management)

Tools

Microsoft Office

Job description

City Facilities Management Australia provides world-leading facilities management and engineering solutions that ensure safe, successful and sustainable outcomes for our partners, on time and on budget across our Coles Distribution Centres.

THE OPPORTUNITY

This role offers an accomplished customer centric Cleaning Manager the opportunity to develop and maintain close working relationships with key stakeholders within Coles DC’s and their associated companies. The ideal candidate will simultaneously demonstrate exceptional leadership/supervisory skills, ensuring our DC Cleaning teams consistently meet our customers high standards and specifications.

Your key responsibilities will include:

Ensure that daily cleaning services are delivered safely, efficiently and to 100% of specifications & compliance

Ensure that food safety and hygiene standards are maintained

Undertake auditing of DCs, and identify and correct areas of concern in a timely manner and managing cleaning escalations to ensure teams are not impacted

Provide regular reports and activity updates to management

Ensure OH&S compliance through correct application and implementation of OH&S policies and procedures

Provide leadership to the team by establishing an environment that encourages continuous improvement and quality outcomes

Identify new ways to deliver upgrades in quality and service

To be considered for this role you will have / be:

Certificate IV Asset Maintenance (Cleaning Operations Management) – Preferred

Proven high level of customer service and team management skills across diverse team/skill set – Essential

Intermediate IT skills Microsoft Office (Word, Excel & Outlook) - Essential

A valid driver's license - Essential

Prior cleaning management experience managing direct employment and service contracts, with preferred knowledge of commercial operations

Experience in multi-site management with proven ability in managing cross-functional relationships across a broad stakeholder group

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.