Staging Technician

Green Light Worldwide; Sutherland Shire Council; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training provided

Descripción de la vacante

Green Light Worldwide seeks a Staging Technician to join our Australian consulting team. You will provide hardware repair, installation and end-user support, on-site at customer sites, with a strong focus on troubleshooting and repairing IT hardware.

You should have an electronics or hands-on technical background, excellent communication, and be comfortable working unsupervised. Training will be provided to get you up to speed. We value diverse backgrounds and are an equal opportunity employer.

Formación

• Experience with electronics and hardware repair.
• Strong analytical, problem-solving and organizational skills.
• Ability to troubleshoot and develop creative solutions.
• Excellent telephone and interpersonal communication.
• Willingness to work in a dynamic, high-volume environment.

Responsabilidades

• Support desktop infrastructure and hardware.
• Diagnose faults and escalate as needed.
• Maintain physical infrastructure including printers and video conferencing equipment.
• Build and strengthen relationships with network escalation groups to resolve faults.
• Assist with device and application configuration.
• Work with users to identify problems and advise on solutions.

Conocimientos

Communication

Troubleshooting

Hardware repair

Customer service

Electronics background

On-site work

Descripción del empleo

Green Light is on the lookout for a Staging Technician to provide services with our consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries. The role will require an electrical or hands‑on technical background and be suited to someone who enjoys troubleshooting and repairing hardware.

The Staging Technician will be self‑motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.

The main responsibility for the Staging Technicians will be to provide repair and support to end users and installing hardware. Training will be provided

Responsibilities:

• Supporting desktop infrastructure and services including Hardware, OS, Software etc.
• Investigate and diagnose and elevate the fault through to the appropriate group for problem resolution as per escalation matrix with all technical data
• Maintenance of physical infrastructure including desktop, telephony, printers and video conferencing equipment.
• Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
• Assisting with Customer Device and Application Configuration.
• Working with customers/employees to identify problems and advising on the solution.

Requirements:

• Demonstrated experience in electronics, electrical repair, field technician and/or engineering etc
• Demonstrated highly developed analytical, problem-solving and organisational skills.
• Demonstrated ability to troubleshoot and implement creative solutions.
• Excellent telephone, client service, interpersonal and communication skills.
• Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to [e-mail] or call [phone].