Staging Technician

Green Light; Sutherland Shire Council; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Green Light is seeking a Staging Technician to support our on-site IT services team. The role focuses on repairing and installing hardware, troubleshooting issues, and delivering excellent customer service at client sites in Southern Sydney suburbs.

The candidate should have an electrical or hands-on technical background, strong communication skills, and the ability to work independently on customer sites. Training will be provided to build expertise and confidence.

Competenze

• Demonstrated experience in electronics, electrical repair, field technician and/or engineering.
• Analytical, problem-solving and organisational skills.
• Ability to troubleshoot and implement creative solutions.
• Excellent telephone, client service, interpersonal and communication skills.
• Willingness to work in a dynamic, high-volume environment.

Mansioni

• Support desktop infrastructure and services including Hardware, OS, Software.
• Diagnose faults and escalate where needed per the escalation matrix.
• Maintain physical infrastructure including desktops, telephony, printers and VC equipment.
• Collaborate with network escalation groups to resolve faults.
• Assist with Customer Device and Application Configuration.
• Work with customers to identify problems and advise on solutions.

Conoscenze

Electronics repair

Troubleshooting

Customer service

Communication skills

Formazione

Electrical background

Engineering background

Strumenti

Hardware installation

OS and software basics

Descrizione del lavoro

• Permanent engagement
• Southern Sydney suburbs
• Immediate Start

Green Light is on the lookout for a Staging Technician to provide services with our consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries. The role will require an electrical or hands‑on technical background and be suited to someone who enjoys troubleshooting and repairing hardware.

The Staging Technician will be self‑motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.

The main responsibility for the Staging Technicians will be to provide repair and support to end users and installing hardware. Training will be provided

Responsibilities:

• Supporting desktop infrastructure and services including Hardware, OS, Software etc.
• Investigate and diagnose and escape the fault through to the appropriate group for problem resolution as per escalation matrix with all technical data
• Maintenance of physical infrastructure including desktop, telephony, printers and video conferencing equipment.
• Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
• Assisting with Customer Device and Application Configuration.
• Working with customers/employees to identify problems and advising on the solution.

Requirements:

• Demonstrated experience in electronics, electrical repair, field technician and/or engineering etc
• Demonstrated highly developed analytical, problem-solving and organisational skills.
• Demonstrated ability to troubleshoot and implement creative solutions.
• Excellent telephone, client service, interpersonal and communication skills.
• Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to ***************@greenlightworldwide.com or call [phone].