Sr. Tech Field Engineer

Unisys; Canberra; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Unisys is seeking a field engineer to install, repair and maintain product hardware and software at customer sites across Australia. You will manage on-site service activities, coordinate with technical teams, and ensure customer satisfaction through proactive communication and timely problem resolution.

The role requires 2+ years of field experience, a technical certification or associate degree, and Australian citizenship with security clearance (NV1/NV2).

Qualifications

• Technical certification or associate degree preferred.
• At least 2 years of hands-on field engineering or related technical support experience.
• Australian Citizen with active Australian Security Clearance - NV1/NV2 is mandatory requirement.

Responsibilities

• Installs, repairs, and provides maintenance for hardware and software at customer premises.
• Manages scheduling, administration and customer communication to ensure satisfaction with service delivery.
• Provides full range of field engineering support for large and complex clients and takes ownership of onsite activity.
• Performs advanced maintenance and scheduled installs; uses advanced tools to resolve client problems.
• Contributes to service improvements by providing technical feedback and reporting metrics.

Skills

Field engineering

Troubleshooting

Customer support

Installations

Education

Technical certification or associate degree

Job description

What success looks like in this role:

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality. Provides the full range of field engineering support for large and complex clients. Takes complete ownership of onsite service activity. Performs advanced maintenance on all products, including low‑complexity installations. Provides technical feedback on equipment, systems, and processes to improve service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports team members with technical assistance and expertise. Contributes to improved client service metrics through reporting and documentation. Monitors technical and process issues, informing management and recommending improvements.

You will be successful in this role if you have:

• Technical certification or associate degree preferred.
• At least 2 years of hands‑on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Must be an Australian Citizen Active Australian Security Clearance - NV1/NV2 is mandatory requirement

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity