Technical Field Engineer

Unisys; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Unisys in Sydney (Rhodes) is seeking a Field Engineer to install, diagnose, maintain and service computer products including desktops/laptops. You will perform break-fix/software installations and warranty repairs for a large multinational vendor, with access to accredited training.

This role is based in Sydney (Rhodes) supporting users across Australia. You will bring IT background or strong IT concepts, and demonstrate clear communication, attention to detail, and the ability to follow

Qualifications

• Troubleshooting and accurately documenting all incidents & problems.
• Working to achieve team-wide service levels for product support and issue resolution.
• Offering an excellent level of customer service always.
• Generally, 1-2years’ experience in area of responsibility
• Must be an Australian Citizen / PR holder #LI-NV1

Job description

What success looks like in this role:

As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia. You will bring: Our preferred candidate must have previous experience in a similar role, with a high-level technical proficiency in the service of client products. The candidate must have knowledge in IOS and MS software/configuration/ installation, and multiple years’ experience. Successful candidates must demonstrate strong customer service focus, a can-do attitude and ability to build client relationships You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes Maintain a high degree of professionalism in actions, demeanor and dress Understanding of KPI’s and Service level agreements Willingness to work flexible hours based on client requirements. No travelling involved.

You will be successful in this role if you have:

• Experience providing troubleshooting and accurately documenting all incidents & problems.
• Working to achieve team-wide service levels for product support and issue resolution.
• Offering an excellent level of customer service always.
• Generally, 1-2years’ experience in area of responsibility
• Must be an Australian Citizen / PR holder #LI-NV1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity