Technical Support Engineer

Tech Mahindra; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr. Recruitment Consultant to deliver exceptional end-user computing support. This role involves troubleshooting technical issues, managing electronic tickets, and acting as a vital liaison between customers and internal teams. The ideal candidate will thrive in a complex networking environment and possess strong customer service skills. Join a dynamic team where your expertise will directly impact customer satisfaction and success in the IT consulting sector.

Qualifications

• 2+ years of experience in technical support.
• Strong written and verbal communication skills.
• Strong written and verbal troubleshooting skills.

Responsibilities

• Reproduce customer environments and run tests.
• Manage electronic tickets and troubleshoot issues.
• Liaise between sales, customer success, and customers to address problems.
• Troubleshoot and configure software and hardware.

Skills

Technical Support

Customer Service

Troubleshooting Skills

Networking

Tools

Ticketing systems

Job description

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Sr. Recruitment Consultant @ Tech Mahindra | Resource Management, Strategic Sourcing

The ideal candidate will be responsible for delivering End-user computing support by configuring and troubleshooting our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years of technical support experience
• Customer service oriented
• Strong written and verbal troubleshooting skills

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting