Desk Side Engineer (Desktop Support Engineer)

HCLTech; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

HCLTech is seeking an on-site IT Support professional to assist end users with desktops, laptops, printers, and peripherals. You will be the primary contact for issues not resolved remotely by the Service Desk, handling incidents, service requests, and asset management.

Responsibilities include diagnosing hardware and software problems, imaging devices, and coordinating with various teams to ensure timely resolutions.

Qualifications

• Experience providing on-site IT support to end users.
• Proficiency with Windows 10/11, Office 365, and AD management.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide onsite desktop/laptop/printer support.
• Diagnose and resolve hardware/software issues.
• Troubleshoot Windows OS and user applications.
• Perform hardware break-fix and component replacements.
• Install, configure, and upgrade desktop hardware/software.
• Perform imaging and device rebuilds.
• Support IMAC activities (Install, Move, Add, Change).
• Coordinate with Service Desk and other teams for issue resolution.
• Provide VIP user support when required.
• Manage incidents, service requests, and asset records.
• Assist with account-related tasks and basic troubleshooting.
• Maintain inventory of IT assets and peripherals.
• Ensure SLA compliance and timely ticket closure.

Skills

Windows Admin

Office 365

AD User Mgmt

Outlook Troubleshooting

Hardware Support

Printer Support

Software Troubleshooting

Networking Basics

SCCM/Intune

ITSM Tools

Tools

SCCM/Intune

ServiceNow

Remedy

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

Role Summary

Provide onsite IT support to end users for desktops, laptops, peripheral devices, operating systems, and business applications. Act as the primary point of contact for issues that cannot be resolved remotely by the Service Desk.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

Role Summary

Provide onsite IT support to end users for desktops, laptops, peripheral devices, operating systems, and business applications. Act as the primary point of contact for issues that cannot be resolved remotely by the Service Desk.

Primary Responsibilities

• Provide onsite support for desktops, laptops, printers, scanners, and peripherals.

• Diagnose and resolve hardware and software issues.

• Troubleshoot Windows operating system and end-user application problems.

• Perform hardware break-fix and component replacement.

• Install, configure, and upgrade desktop/laptop hardware and software.

• Perform system imaging, re-imaging, and device rebuilds.

• Support IMAC activities (Install, Move, Add, Change).

• Coordinate with Service Desk, infrastructure, and application teams for issue resolution.

• Provide VIP/VVIP user support when required.

• Manage incident, service request, and asset-related activities.

• Support user account-related activities and basic troubleshooting.

• Maintain inventory of IT assets and peripherals.

• Ensure SLA compliance and timely ticket closure.

Primary Skills

• Windows 10/11 Administration

• Microsoft Office 365

• Active Directory User Management

• Outlook Configuration & Troubleshooting

• Laptop/Desktop Hardware Support

• Printer and Peripheral Support

• Software Installation and Troubleshooting

• Basic Networking (LAN/Wi-Fi/VPN)

• SCCM / Intune (Preferred)

• ITSM Tools (ServiceNow, Remedy, etc.)

Secondary Skills

• Basic Server Knowledge

• Antivirus & Endpoint Security Support

• Asset Management

• Remote Support Tools

• PowerShell Basics

• M365 Administration (Basic)

Why HCL

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

• Our company is extremely diverse with 165 nationalities represented.

• We offer the opportunity to work with colleagues across the globe.

• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

• We offer comprehensive benefits for all employees.

• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.