Desktop Standard Workplace Services Grade 2 Engineer

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney is seeking an experienced Windows systems engineer to join our contracted services team. You will manage incident and change processes for enterprise Windows environments, and support multi-domain, multi-hosted setups in a 24x7 service model.

The role emphasizes SCCM/Intune expertise, Active Directory with Group Policy, and proactive monitoring. You will develop automation with PowerShell, generate reports in ITSM tools, and mentor junior engineers to

Qualifications

• Strong Windows troubleshooting and problem-solving skills.
• Experience with SCCM/Intune technologies and trends.
• Experience supporting enterprise-scale multi-domain Windows environments.
• Ability to provide incident and change support in a 24x7 service model.
• Proficiency in PowerShell scripting for automation.

Responsibilities

• Provide Incident, change support for Windows servers in a 24x7 service organization.
• Support enterprise-scale multi-domain Windows environments across multi-hosted platform environments.
• Use monitoring tools to oversee multiple Windows systems within a defined support operations area.
• Utilize reports or create custom reports to perform capacity analysis and troubleshoot issues proactively.
• Implementation and assessment of Management Suite, resolving issues and handling data networks.
• Installation, assessment and testing of desktop software applications.
• Resolve technical issues and document resolutions.
• Extract and drive values from end-user analytics tools like Aternity, Nexthink.
• Supervise junior desktop support engineers and create training guides.
• Establish workstations, assess connectivity and functioning.
• Diagnose and resolve software and hardware issues.
• Install connections, computer networks, and cabling for clients.
• Troubleshoot system failures, identify bottlenecks and improve network efficiency.
• Configure and test software, maintain hardware and peripheral devices.
• Evaluate network performance and identify improvement methods.
• Schedule upgrades and maintain them without interference.
• Provide technical expertise to co-workers and create instruction manuals.
• Maintain stakeholder relationships and handle escalations as first contact.
• Lead stand-up meetings and weekly governance meetings, provide summaries of key activities.
• Prepare weekly, monthly reports using ITSM tools like ServiceNow and convert findings into initiatives.
• Identify automation opportunities and drive initiatives for client and supplier organizations.
• Create, update and maintain SOPs and knowledge documents for deployment, imaging, and patching.
• Perform KB assessment to keep Knowledge management mature.
• Identify PowerShell scripting opportunities to address recurring tasks.

Skills

SCCM

Intune

Active Directory

Group Policy

Windows Server

PowerShell

ITIL

ServiceNow

Monitoring tools

Tools

ServiceNow

Job description

XPT Software Australia Pty Ltd | Contract

Sydney, Australia | Posted on 09/21/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

Purpose:

Capabilities:

Strong Windowstroubleshooting and problem-solving skills.

• Strong understanding of SCCM / Intune technology and their technology trends.

Strongexperience with Active Directory Services, including Group Policy and otherrelated services.

• Provide Incident, change support for Window servers catering to customers ina 24x7 service organization.
• Strong experience supporting enterprise scale multi domain windowsenvironments across multi-hosted platform environments.
• Use monitoring tools to oversee multiple Windows systems operating within adefined support operations area
• Utilize available reports or create custom reports to perform capacityanalysis and troubleshoot issues proactively

Implementationand assessment of Management Suite, resolving technical issues and handlingdata networks.

Installation,assessment, and testing of desktop software applications

Resolution oftechnical issues.

Extract anddrive values from the end user analytics tools like Aternity, Nexthink

Supervisionof junior desktop support engineers and creation of training guides for newjoinees.

Establishmentof workstations, assessment for connectivity and its proper functioning.

Diagnose andresolution of software and hardware issues.

Installationof connections, computer networks, and cabling for clients.

Troubleshootingsystem failures, identifying the bottlenecks and improving network efficiency.

Configurationand test of software, maintenance of hardware and peripheral devices.

Evaluationofnetwork performance and identification of improvement methods.

Schedulingupgrades and maintaining them without interference.

Offeringtechnical expertise to co-workers and creating a comprehensive instructionmanual.

Maintainstakeholder relationship and handle escalations as a first and single point ofcontact.

Own andrepresent stand up meetings and weekly governance meetings with stakeholders toprovide summary of key activities, continuous improvement initiatives atsupplier end.

Prepareweekly, monthly reports using the ITSM tools like Service now and convertanalytical findings into outcome driven initiatives.

Identifyopportunities for automation and drive initiatives to reap tangible outcomesfor client and supplier organization.

Create,update and maintain standard operating procedure and knowledge basedocumentation for software deployment, imaging and patching in our ITSM tool

Perform KBassessment on the environment to ensure the Knowledge management maturity isalways high.

IdentifyPowerShell scripting opportunities to ensure the recurring tasks are addressedand closed without any manual intervention.

Grade:2

Consultingskills: Intermediate

Deepunderstanding of Windows Operating systems, SCCM, Intune and Service Nowtoolset

Effectivelyexploring alternatives and positions to reach outcomes that gain the acceptanceof all partiesProficiency in relevant technologies.

ProblemSolving: Expert

Ability tobreak down complex problems.

Use data and logic to identify root causes and solutions

Identifyinginefficiencies and implementing improvements.

Identifying potential risks and implementing mitigation strategies

Identifypattern of issues, anomalies on the health check reports and identifyimprovement opportunities.

Troubleshooting: Expert

Systematicapproach to identifying and resolving issues

Use of monitoring and logging tools.

Createscripts to simplify and resolve recurring issues

Automation: Intermediate

Ability tocreate and validate scripts for task automation, log analysis, and systemchecks.

Createscripts for the usual check list-based troubleshooting steps done on usermachines.

Support: Intermediate

Clientfocused, great team spirit, autonomous and rigorous

Able tomentor grade 1A &1B engineers on the incidents handled and impart bestpractices to their daily life.

Helping ourpeople to use systems to their full potentialPossess a good understanding on ITIL concepts and gain understanding of Serviceoperations activities

Maintainteam level accurate records of incidents, resolutions, and procedures.