Specialist Support Coordinator

CoAct; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangements

Salary packaging up to $15,900 p.a.

Wellbeing leave days

Job summary

CoAct is seeking a Specialist Support Coordinator in Sydney to deliver high-quality, person-centred NDIS support coordination for participants with complex needs. The role emphasizes assisting participants to exercise choice and control while navigating NDIS and service systems.

The position involves managing complex caseloads, coordinating multi-agency supports, and ensuring high standards of compliance. It is a permanent full-time hybrid role with salary packaging and wellbeing leave benefits.

Qualifications

• Passionate and values-driven to provide high quality support.
• Strong time and workload management, ensuring priority tasks are completed in a timely manner and within service standards.
• Ability to build strong, professional relationships with key stakeholders.
• Strong understanding of the NDIS and service systems.
• Experience working with complex or high-risk participants.
• Hold a relevant tertiary qualification (e.g. Social Work, Community Services or related discipline) or equivalent experience within disability, community or social services.

Responsibilities

• Support participants to understand and implement their NDIS plans by promoting participant choice, control and decision-making.
• Ensure supports are coordinated in a way that maximises positive participant outcomes, value for money, and plan effectiveness.
• Ensuring complex and high-risk cases are managed proactively, with early identification and mitigation of risks.
• Develop and maintain effective relationships with service providers and stakeholders.
• Maintain timely, accurate and compliant case notes and documentation.
• Promote accountability and high standards by contributing to team planning initiatives and mentoring colleagues to achieve quality outcomes.

Skills

Participant-centred approach

Time management

Stakeholder relationship building

NDIS knowledge

Experience with complex/high-risk cas

Education

Relevant tertiary qualification (e.g. Social Work, Community Services)

Job description

CoAct are seeking Specialist Support Coordinator to join us in this exciting opportunity, to deliver high-quality, person-centred NDIS Support Coordination services to participants with complex and multiple support needs. This role will support participants to build capacity, exercise their choice and control, ensuring they are heard, whilst navigating the NDIS and broader service systems.

Exploring the Role

The Specialist Support Coordinator manages complex caseloads, coordinates multi-agency supports, and contributes to high-quality service quality and high standards of compliance.

Your key responsibilities include, but are not limited to:

• Support participants to understand and implement their NDIS plans by promoting participant choice, control and decision-making.
• Ensure supports are coordinated in a way that maximises positive participant outcomes, value for money, and plan effectiveness.
• Ensuring complex and high-risk cases are managed proactively, with early identification and mitigation of risks.
• Develop and maintain effective relationships with service providers and stakeholders.
• Maintain timely, accurate and compliant case notes and documentation.
• Promote accountability and high standards by contributing to team planning initiatives and mentoring colleagues to achieve quality outcomes.

Skills and Experience

• Passionate and values-driven to provide high quality support, striving for positive outcomes for participants.
• Strong time and workload management, ensuring priority tasks are completed in a timely manner and within service standards.
• Ability to build strong, professional relationships with key stakeholders.
• Strong understanding of the NDIS and service systems.
• Experience working with complex or high-risk participants.
• Hold a relevant tertiary qualification (e.g. Social Work, Community Services or related discipline) or equivalent experience within disability, community or social services.

What’s on Offer

• Hybrid working arrangements
• Must be Sydney based
• Permanent full-time
• Salary packaging available up to $15,900 per annum (tax-saving benefit)
• 13 additional wellbeing leave days per year (pro rata for part-time employees)
• Home office setup allowance

Location

This role will be based in Sydney and will operate on a hybrid work-from-home arrangement.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. We’re proud to be recognised as an Employer of Choice in The Australian Business Awards (2019, 2021 and 2024) and an Inclusive Employer by Diversity Council Australia (2024/2025 and 2025/2026).

Why Join CoAct?

At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.

We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.

The CoAct Way

The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.

• We are purpose-driven - we are united by a shared commitment to creating positive impact.
• We collaborate - we value teamwork and believe we achieve more when we work together.
• We think boldly - we embrace curiosity, innovation and new ways of thinking.
• We are good humans - we lead with kindness, inclusion, respect and integrity.
• We make it happen - we take ownership and deliver outcomes that matter.

These values are embedded in everything we do and help create a workplace where people feel connected, supported and empowered to succeed.

CoAct is committed to diversity, inclusion, and equal opportunity. We strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and individuals with diverse lived experiences.

If you require any adjustments during the recruitment process (including receiving information in an alternative format), please contact our recruitment team on 07 589. Please note that this number is for adjustment requests only. For all other enquiries, please contact us via email.