Empowerment-Driven NDIS Specialist Support Coordinator

CoAct; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangements

Salary packaging up to $15,900 p.a.

Wellbeing leave days

Job summary

CoAct is seeking a Specialist Support Coordinator in Sydney to deliver high-quality, person-centred NDIS support coordination for participants with complex needs. The role emphasizes assisting participants to exercise choice and control while navigating NDIS and service systems.

The position involves managing complex caseloads, coordinating multi-agency supports, and ensuring high standards of compliance. It is a permanent full-time hybrid role with salary packaging and wellbeing leave benefits.

Qualifications

• Passionate and values-driven to provide high quality support.
• Strong time and workload management, ensuring priority tasks are completed in a timely manner and within service standards.
• Ability to build strong, professional relationships with key stakeholders.
• Strong understanding of the NDIS and service systems.
• Experience working with complex or high-risk participants.
• Hold a relevant tertiary qualification (e.g. Social Work, Community Services or related discipline) or equivalent experience within disability, community or social services.

Responsibilities

• Support participants to understand and implement their NDIS plans by promoting participant choice, control and decision-making.
• Ensure supports are coordinated in a way that maximises positive participant outcomes, value for money, and plan effectiveness.
• Ensuring complex and high-risk cases are managed proactively, with early identification and mitigation of risks.
• Develop and maintain effective relationships with service providers and stakeholders.
• Maintain timely, accurate and compliant case notes and documentation.
• Promote accountability and high standards by contributing to team planning initiatives and mentoring colleagues to achieve quality outcomes.

Skills

Participant-centred approach

Time management

Stakeholder relationship building

NDIS knowledge

Experience with complex/high-risk cas

Education

Relevant tertiary qualification (e.g. Social Work, Community Services)

Job description

CoAct is seeking a Specialist Support Coordinator in Sydney to deliver high-quality, person-centred NDIS support coordination for participants with complex needs. The role emphasizes assisting participants to exercise choice and control while navigating NDIS and service systems.

The position involves managing complex caseloads, coordinating multi-agency supports, and ensuring high standards of compliance. It is a permanent full-time hybrid role with salary packaging and wellbeing leave benefits.