Specialist Support Coordinator

Voyage Support Pty Ltd; City of Melbourne; Remote; AUD 96,000 - 183,000; Full time

Benefits offered by this job

Billing and invoicing

Work from home

Training and development

Supportive team environment

Flexible caseload

Job summary

Voyage Support Pty Ltd in Melbourne is seeking a Level 3 Specialist Support Coordinator to manage a home-based caseload, delivering person-centered support and coordinating NDIS plans. You will drive plan implementation, liaise with participants and services, and ensure smooth navigation of supports.

The role offers flexible, work-from-home arrangements, ongoing training, and a supportive team environment within a registered NDIS provider.

Qualifications

• Minimum 2 years of Level 3 Support Coordination experience.
• Ability to work autonomously from a home-based setting.
• Solid grasp of the NDIS Framework and relevant community resources.
• Excellent verbal and written communication skills.
• Motivation to support individuals with diverse needs (mental health, physical, cognitive).
• Sensitivity and respect for diverse cultures.

Responsibilities

• Plan implementation: Bringing NDIS plans to life in line with participant goals and funding.
• Assessment & Planning: Conduct thorough assessments and develop effective support plans.
• Service Navigation: Connect participants with appropriate and beneficial service providers.
• Capacity Building: Empower participants to grow skills and independence.
• Stakeholder Engagement: Collaborate with families, providers, and the community.
• Documentation & Reporting: Maintain accurate records and provide timely updates.
• Crisis Support: Offer crucial assistance during challenging times.

Skills

NDIS knowledge

Team collaboration

Communication skills

Job description

\"We journey alongside people facing complex challenges, providing specialised support that is inclusive, empowering and person-centred. Together, we create pathways to meaningful outcomes and a better future.\"

At Voyage Support, we are a team of skilled professionals with extensive experience supporting individuals with complex and high-support needs across Australia. As a registered NDIS provider, we deliver person-centred Support Coordination and Specialist Support Coordination that truly makes a difference.

We believe that ethical, responsive support can transform a participant's experience of the NDIS, and we're passionate about being part of that change.

About Voyage Support

\"We journey alongside people facing complex challenges, providing specialised support that is inclusive, empowering and person-centred. Together, we create pathways to meaningful outcomes and a better future.\"

At Voyage Support, we are a team of skilled professionals with extensive experience supporting individuals with complex and high-support needs across Australia. As a registered NDIS provider, we deliver person-centred Support Coordination and Specialist Support Coordination that truly makes a difference.

We believe that ethical, responsive support can transform a participant's experience of the NDIS, and we're passionate about being part of that change.

Your Impact

We enable our NDIS Specialist Support Coordinators to deliver exceptional care by having administrative burdens minimised. We provide a framework that streamlines processes, allowing you to focus on participant-focused care and effective plan implementation.

You will manage your own caseload, empowering individuals to achieve their goals by navigating the NDIS and connecting them with relevant supports.

What We Offer:

• Level 3 Specialist Support Coordination: $133 per billable hour (total package inclusive of super)

• Level 2 Support Coordination: $70 per billable hour (total package inclusive of super)

• Streamlined billing and invoicing.

• Compliance and registration framework requirements.

• True flexibility - manage your own caseload and work from home

• Training and professional development.

• Supportive team environment.

Your Contribution

• Plan Implementation: Bringing NDIS plans to life in a way that aligns with participant goals and funding.

• Assessment & Planning: Conducting thorough assessments and developing effective support plans.

• Service Navigation: Connecting participants with appropriate and beneficial service providers.

• Capacity Building: Empowering participants to grow their skills and independence.

• Stakeholder Engagement: Collaborating with families, providers, and the community.

• Documentation & Reporting: Maintaining accurate records and providing timely updates.

• Crisis Support: Offering crucial assistance during challenging times.

About You

• Minimum 2 years of Level 3 Support Coordination experience.

• Proven ability to work autonomously and make sound judgements from a home-based setting.

• A solid grasp of the NDIS Framework and relevant community resources.

• Excellent verbal and written communication skills.

• Motivation to support individuals with diverse needs (mental health, physical, cognitive) to thrive.

• Sensitivity and respect for diverse cultures.

• Emotional resilience, patience, and flexibility.

Australian citizenship or permanent residency is required for this position.