Spare Parts Interpreter

R.G.M. Maintenance Pty; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Branch incentive program

Staff discounts across Bapcor Group

Ongoing training and development

Job summary

R.G.M. Maintenance Pty is seeking a Spare Parts Interpreter in Mackay, QLD. This permanent full-time role supports our operation by accurately identifying parts and providing expert advice to customers and workshop teams.

You will manage parts enquiries, source parts, process orders, and maintain strong customer relationships while working in a fast-paced automotive environment.

Qualifications

• Previous Parts Interpreting experience.
• Automotive, truck, commercial vehicle or related industry knowledge.
• Strong customer service and sales skills.
• Excellent communication and relationship-building abilities.
• Strong attention to detail.
• Sound computer and administration skills.
• Ability to multitask and prioritise effectively.
• Current driver’s licence.
• Mechanical aptitude or passion for vehicles.

Responsibilities

• Interpret and identify customer parts requirements.
• Provide outstanding service to trade, workshop and fleet customers.
• Process customer orders accurately and efficiently.
• Prepare quotations and follow up sales opportunities.
• Build and maintain strong customer relationships.
• Liaise with suppliers, warehouse and branch teams.
• Assist with stock enquiries and inventory availability.
• Contribute to branch sales and customer service targets.
• Ensure a positive customer experience with every interaction.

Skills

Parts interpretation

Automotive knowledge

Customer service

Sales skills

Computer literacy

Organisation

Multitasking

Driver’s licence

Mechanical aptitude

Job description

Spare Parts Interpreter

4740 Mackay R.G.M. Maintenance Pty

Posted 1 day ago

Job Description

Summary:

We are seeking a motivated Spare Parts Interpreter to join our dynamic team in Paget (Mackay), Queensland. This permanent, full-time role is essential for ensuring the efficient supply of automotive spare parts to our customers. The ideal candidate will play a crucial role in supporting our operations and enhancing customer satisfaction through effective communication and product knowledge.

Key responsibilities

• Assisting retail customers with parts enquiries and providing outstanding customer service.
• Identifying and sourcing parts for a wide range of heavy vehicles and equipment.
• Managing the flow of parts to our internal workshop.
• Keeping Workshop Controllers and Service Advisors updated on parts availability and ETAs.
• Liaising with external suppliers to source parts required for repairs.
• Following up outstanding parts and keeping customers and internal teams informed.
• Processing orders, receipting and general parts administration.
• Maintaining accurate records and ensuring attention to detail across all parts transactions.

About you

• Confident, driven and proactive, with a genuine can-do attitude.
• Interested in the mechanical and heavy-vehicle industry.
• Highly organised with excellent time-management skills.
• Customer-focused and committed to delivering great service.
• A strong communicator who enjoys working with customers, suppliers and colleagues.
• Detail-oriented with strong problem-solving skills.
• Confident using computers and working with systems and parts catalogues.
• Keen to learn, develop and build their industry knowledge.
• Able to work effectively in a fast-paced environment.
• In possession of a current driver’s licence.

About us

RGM Maintenance is a busy Daimler Trucks Dealership in Mackay, representing Mercedes-Benz Trucks, Freightliner and Fuso. Our work goes well beyond these brands. We support a diverse range of customers and equipment, including Defence vehicles, fuel tankers, heavy machinery and specialised vehicles.

At Truckline, we’re passionate about keeping Australia’s transport industry moving.

As Australia's largest independent supplier of aftermarket and OE truck and trailer parts, Truckline supports all makes and models of North American, European and Japanese trucks through our national branch network.

Part of the Bapcor Commercial Vehicle Group, we combine industry expertise, a market-leading product range and exceptional customer service to support transport operators, workshops and fleet customers across Australia.

We’re currently seeking an experienced Parts Interpreter to join our team in Mackay, QLD.

If you enjoy helping customers, solving problems and working in a fast-paced environment, we’d love to hear from you.

Job Description

As a Parts Interpreter, you'll be the first point of contact for customers, providing expert advice and identifying the right parts solutions to keep vehicles on the road.

Key Responsibilities

Interpret and identify customer parts requirements

Provide outstanding service to trade, workshop and fleet customers

Process customer orders accurately and efficiently

Prepare quotations and follow up sales opportunities

Build and maintain strong customer relationships

Liaise with suppliers, warehouse and branch teams

Assist with stock enquiries and inventory availability

Contribute to branch sales and customer service targets

Ensure a positive customer experience with every interaction

Qualifications

To be successful, you will have:

Previous Parts Interpreting experience

Automotive, truck, commercial vehicle or related industry knowledge

Strong customer service and sales skills

Excellent communication and relationship-building abilities

Strong attention to detail

Sound computer and administration skills

Ability to multitask and prioritise effectively

Current driver’s licence

Mechanical aptitude or passion for vehicles

Additional Information

Why Join Truckline?

Permanent full-time opportunity

Competitive salary package

Branch incentive program

Career progression opportunities

Ongoing training and development

Supportive team environment

Staff discounts across the Bapcor Group

Join an industry-leading organisation

About Bapcor

Bapcor is the Asia-Pacific region's leading provider of vehicle parts, accessories, equipment and services.

Guided by our values:

We Give a Damn

We Are In It Together

We Get It Done

We Do The Right Thing

Ready to join a team that keeps Australia moving?