Spare Parts Interpreter

GCR3; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent position

Mon–Fri (no weekends)

Training provided

Descripción de la vacante

Palfinger Australia is seeking an experienced Customer Service or After-Sales specialist, or Spare Parts Interpreter, to join our Brisbane team. You will manage Spare Parts and warranty enquiries, build strong relationships with Service Partners, End Users and the Sales/Technical teams, and help improve our systems and processes with initiative and accuracy.

Reporting to the Aftersales Solutions Manager, you'll learn our spare parts range and use our systems to advise and sell parts across

Formación

• Experience in customer service or after-sales roles; ability to learn systems quickly.
• Proactive and able to contribute to process improvements.
• Strong communication and organisational skills.
• Comfort with computer systems and data accuracy.

Responsabilidades

• Build strong relationships with Service Partners, End Users, Sales and Technical Teams.
• Advise and sell Spare Parts for Material Handling Equipment and related warranty servicing orders.
• Learn and use Palfinger Spare Parts range and internal systems to process enquiries.
• Support national servicing and parts orders across Australia, with initiative to improve processes.

Conocimientos

Customer service

After-sales

Spare parts knowledge

Descripción del empleo

Our goal is to deliver the best ‘After-Sales Experience’ in the industry!

Welcome to Palfinger Australia, a proud member of the Sime Darby’s global team.

Join our growing national team! | Permanent position, Mon – Fri, no weekends! | Training provided.

Help us deliver the best Customer Experience in the business!

Put in, show initiative, be supported & build a great long-term future for yourself here!

Great team, great leadership, great support + great worksite!

Good remuneration package on offer + great corporate benefits!

Bring your initiative, positivity and after-sales know-how – and belong to a team and a brand that you can be proud of!

This position is ideally suited to an experienced Customer Service or After-Sales specialist or to an experienced Spare Parts Interpreter who has high initiative and the ability to make a significant contribution to the improvement of our systems and processes.

If you;

Are proactive and enjoy identifying and taking on new challenges;

Have lots of energy and drive and enjoy positions that keep you busy and on the go;

Are open minded when it comes to change and trying things a new way;

Genuinely care about your teammates, your customers and supply partners alike; and,

Aspire to get things right first time …

Palfinger Australia is the Australian Distributor for the global leader Palfinger lifting solutions. Our Australian Team of 60 passionate and professional individuals are committed to building long-standing relationships with our customers and specialise in the selection, supply, installation and servicing of Mounted Cranes, Hookloaders and Skiploaders predominately to the Trucking and Waste Management industries. Beyond our national head office in Brisbane, Palfinger Australia has teams based in Melbourne, Sydney, Newcastle and Perth, as well as the largest national network of Service Partners who together ensure our customers can access support when they need it. In joining us, you are also joining a bigger team of 20,000 men and women who work together across the many different businesses and brands that unite under the Sime Darby banner and operate throughout 18 different countries and territories in the Asia Pacific Region. No matter where they are and what role they play, our people are driven by the same goal – to create positive returns for the economy and society. Here we welcome individuals who share in our organisational values of respect, responsibility, integrity, excellence and enterprise.

About the Position

Reporting through to the Aftersales Solutions Manager, the primary objective of this position is to build great working relationships with our Service Partners, End Users, Sales Team Members and Technical Team Members and assist them with their Spare Parts and warranty servicing orders and enquiries.

Key to your success in this position will be your ability to learn the systems and processes used by our After-Sales Team as well as your ability to follow these systems and processes with a keen attention to detail and contribute to their improvement over time.

You will be advising and selling Spare Parts for Material Handling Equipment [specifically Palfinger Cranes, Hookloaders, Skiploaders and Tail Lifts] and to do so successfully you will need to develop a good working knowledge of the Palfinger Spare Parts range - which range from the tiniest of mechanical parts, through to hydraulic fittings and right up to major carne components.

Excellent product training is available and there will also be a high level of support provided to you from your Palfinger and Sime Motors colleagues across Australia - and more broadly from your Sime Darby colleagues around the world.

Right fit for you?

This position is ideally suited to an experienced Customer Service or After-Sales specialist or to an experienced Spare Parts Interpreter who has high initiative and the ability to make a significant contribution to the improvement of our systems and processes.

Additional Selection Criteria include;

Excellent communication skills – you will be an honest and clear communicator who connects well and engages others;

Strong planning and organisational skills – complemented by a methodical approach and strong attention to detail;

The knack for problem solving – you’ll view problems as opportunities and persist until the best solution is found;

Good computer skills – we’re in search of a ‘tech savvy’ individual who can bring fresh ideas and new efficiencies, and;

Sound numeracy and literacy skills.