Customer Service & Internal Sales Representative (Spare Parts Interpreter| Wacol

Greater City Recruitment Pty Ltd; Brisbane; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Palfinger Australia, part of the Sime Darby global team, is seeking a Customer Service & Internal Sales Representative (Spare Parts Interpreter) in Wacol. The role focuses on after-sales support, spare parts sales, and warranty servicing orders with strong team collaboration.

You will learn our spare parts range and processes, receive excellent product training, and be supported by Palfinger and Sime Motors colleagues across Australia and globally.

Formación

• Experience in customer service or after-sales roles.
• Ability to learn and follow systems and processes.

Responsabilidades

• Build great working relationships with Service Partners, End Users, Sales Team and Technical Team.
• Assist with Spare Parts and warranty servicing orders and enquiries.
• Learn Palfinger Spare Parts range and related processes.
• Provide proactive support and contribute to system/process improvements.

Conocimientos

Customer service

After-sales

Spare parts knowledge

Communication skills

Problem solving

Organisational skills

Tech savvy

Descripción del empleo

Customer Service & Internal Sales Representative (Spare Parts Interpreter| Wacol

Our goal is to deliver the best ‘After-Sales Experience’ in the industry!

Welcome to Palfinger Australia, a proud member of the Sime Darby’s global team.

Join our growing national team! | Permanent position, Mon – Fri, no weekends! | Training provided.

Help us deliver the best Customer Experience in the business!

Put in, show initiative, be supported & build a great long-term future for yourself here!

Great team, great leadership, great support + great worksite!

Good remuneration package on offer + great corporate benefits!

Bring your initiative, positivity and after-sales know-how – and belong to a team and a brand that you can be proud of!

About the Position

Reporting through to the Aftersales Solutions Manager, the primary objective of this position is to build great working relationships with our Service Partners, End Users, Sales Team Members and Technical Team Members and assist them with their Spare Parts and warranty servicing orders and enquiries.

Key to your success in this position will be your ability to learn the systems and processes used by our After-Sales Team as well as your ability to follow these systems and processes with a keen attention to detail and contribute to their improvement over time.

You will be advising and selling Spare Parts for Material Handling Equipment [specifically Palfinger Cranes, Hookloaders, Skiploaders and Tail Lifts] and to do so successfully you will need to develop a good working knowledge of the Palfinger Spare Parts range - which range from the tiniest of mechanical parts, through to hydraulic fittings and right up to major carne components.

Excellent product training is available and there will also be a high level of support provided to you from your Palfinger and Sime Motors colleagues across Australia - and more broadly from your Sime Darby colleagues around the world.

Right fit for you?

This position is ideally suited to an experienced Customer Service or After-Sales specialist or to an experienced Spare Parts Interpreter who has high initiative and the ability to make a significant contribution to the improvement of our systems and processes.

If you;

• Are proactive and enjoy identifying and taking on new challenges;
• Have lots of energy and drive and enjoy positions that keep you busy and on the go;
• Are open minded when it comes to change and trying things a new way;
• Genuinely care about your teammates, your customers and supply partners alike; and,
• Aspire to get things right first time …

Additional Selection Criteria include;

• Excellent communication skills – you will be an honest and clear communicator who connects well and engages others;
• Strong planning and organisational skills – complemented by a methodical approach and strong attention to detail;
• The knack for problem solving – you’ll view problems as opportunities and persist until the best solution is found;
• Good computer skills – we’re in search of a ‘tech savvy’ individual who can bring fresh ideas and new efficiencies, and;
• Sound numeracy and literacy skills.