Spa Supervisor

Langham Hotels International Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Personal development

Lunch and laundry

Dining/ Spa discounts

Free room nights

Rewards programme

Wellbeing program

Job summary

The Langham Sydney, a member of Langham Hotels International Limited, seeks an experienced Full-Time Spa Supervisor to oversee Day Spa by Chuan. You will lead spa reception and therapist teams, driving excellence, supporting financial and marketing strategies, and upholding luxury service standards.

Ideal candidates have 2–3 years in a luxury spa, relevant Beauty Therapy qualifications, and a proven track record in retail guest care and team leadership.

Qualifications

• 2–3 years in a luxury hotel spa or beauty environment preferred.
• Certificate or Diploma in Beauty Therapy; Certificate IV in Training & Assessment is a plus.
• Proven retail sales background with a dedication to guest care.

Responsibilities

• Oversee day-to-day spa operations and SOPs; serve as main contact for the team.
• Lead training sessions on treatments and product knowledge; run staff meetings.
• Monitor guest satisfaction and ensure luxury spa standards are met.
• Manage treatment scheduling, inventory, and purchasing per brand standards.
• Collaborate with Director of Spa on marketing strategies and trends.
• Deliver bespoke treatments during peak demand when required.

Skills

Spa operations

Staff training

Team leadership

Retail sales

Communication

Attention to detail

Education

Beauty Therapy certificate

Diploma in Beauty Therapy

Certificate IV Training

Job description

Langham Hotels International Limited – Millers Point NSW

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

We are recognised for our:

• Outstanding five-star luxury hotel accommodation
• One-of-a-kind and sought after dining experiences
• Sydney's most renowned Day Spa
• Excellent leisure facilities, including a fully equipped Health Club, swimming pool, Jacuzzi and steam rooms

Learn more about the property, please visit: https://www.langhamhotels.com/en/the-langham/sydney/

The Role

We are seeking an experienced, dynamic, and passion-driven Full-Time Spa Supervisor to oversee the day-to-day operations of Day Spa by Chuan.

In this leadership role, you will directly report to the Director of Spa and act as a primary resource for our spa reception and therapist teams, driving operational excellence, supporting financial and marketing strategies, and upholding our world-class service standards.

Duties and Responsibilities

• Manage daily spa operations, maintain up-to-date Standard Operating Procedures (SOPs), and serve as the key point of contact for team questions, guidance, and issue resolution
• Conduct training sessions on treatments and product knowledge, lead regular staff meetings, and staff incentive programs.
• Monitor guest satisfaction through surveys and feedback, ensuring that treatment protocols and guest journeys consistently reflect luxury spa standards
• Oversee efficient treatment scheduling to optimize revenue and therapist utilization, manage inventory control and purchasing in compliance with brand standards.
• Collaborate with the Director of Spa to execute marketing strategies and stay attuned to international spa and wellness trends
• Deliver bespoke treatments during peak business demand when required

Skills and Experiences

• 2-3 years in a luxury hotel spa or beauty environment preferred
• Certificate or Diploma in Beauty Therapy, Certificate IV in Training & Assessment is a plus
• Proven retail sales background with a dedication to superior guest care
• Impeccable personal grooming while representing Langham Hospitality Group values
• Strong communication skills, sharp attention to detail, and strict policy adherence
• Valid Australian work rights with full availability for weekends and public holidays

In return for your bespoke service to our guests and dedication to our hotel, you will receive:

• Personal development opportunities with global reach
• Complimentary lunch daily and laundry
• Discounts on dining & accommodation and Spa
• Complimentary room nights at our sister hotels globally
• Reward and recognition programmes that celebrate colleague contributions
• Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.