Assistant Night Manager

Chuan Spa; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Duty meals

Uniform laundry

Employee discounts

Free hotel nights

Wellbeing programs

Résumé du poste

The Langham Sydney is seeking a Night Auditor to manage overnight operations, ensuring security, accurate revenue reporting and superb guest service. Reporting to the Front Office Manager, you will supervise night procedures, maintain safety standards and uphold brand presentation.

The role requires strong communication, grooming and hospitality knowledge, with weekend availability and Australian working rights.

Qualifications

• Previous experience in a similar role will be highly regarded.
• Ability to demonstrate outstanding customer service.
• Possess a high standard of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Computer literate (Microsoft Office Suite).
• RSA & First Aid Certificate.
• Available to work weekends and public holidays with valid working rights in Australia.

Responsabilités

• Oversee night operations to ensure guest and associate satisfaction.
• Ensure Night Audit is performed with accurate roll of day, revenue capture and reporting.
• Oversee safety and security of guests, associates and assets.
• Resolve problems impacting guest service.
• Support WHS policies and maintain hotel presentation standards.
• Maintain knowledge of room types, facilities and revenue reporting.
• Conduct shift briefings and ensure smooth handovers.
• Maintain Duty Manager's logbook and communicate issues to management.

Connaissances

Night Audit

Customer service

Communication skills

Grooming

Formation

Hospitality Management degree

Outils

Microsoft Office

Description du poste

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.
For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/sydney/

About the role

Reporting to Front Office Manager, you will be responsible for:

• The management, security and operational efficiency of the hotel ensuring optimum guest and associate satisfaction during the night.
• Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs.
• Oversee the safety and security of all guests, associates and assets.
• Anticipate and resolve problems which impact on guest service.
• Facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs.
• Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organisational policy and guidelines.
• Maintain complete knowledge of all room types, hotel matrix and facilities.
• Ensure accurate revenue capture, and relevant reports are distributed.
• Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct shift briefings and ensure effective shift handovers. Maintain Duty Manager's logbook.

Skill and Experiences

• Previous experience in a similar role will be highly regarded.
• Ability to demonstrate a commitment to outstanding customer service.
• Possess a high standard of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Computer literate (Microsoft Office Suite).
• RSA & First Aid Certificate.
• Attention to detail, flexible and reliable.
• Hold a current open manual drivers licence is preferrable.
• Relevant qualifications in Hospitality Management.
• Embrace and demonstrate Langham Hospitality Group values.
• Available to work weekends and public holidays with valid working rights in Australia.

What we offer

In return for your bespoke service to our guests and dedication inside our hotel, we will offer you -

• Excellent growth, learning and career development opportunities within a global luxury hospitality group
• Complimentary duty meals and uniform laundry
• Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities
• Complimentary nights at Langham Hospitality Group hotels
• Colleague discounts on accommodation, dining, food & beverage and spa experiences
• Reward and recognition programmes that celebrate colleague contributions

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.

If this opportunity interests you and you would like to grow your career in a people-focused luxury environment, we would love to hear from you.