Luxury Spa Supervisor — Guest Experience Leader

Langham Hotels International Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Personal development

Lunch and laundry

Dining/ Spa discounts

Free room nights

Rewards programme

Wellbeing program

Job summary

The Langham Sydney, a member of Langham Hotels International Limited, seeks an experienced Full-Time Spa Supervisor to oversee Day Spa by Chuan. You will lead spa reception and therapist teams, driving excellence, supporting financial and marketing strategies, and upholding luxury service standards.

Ideal candidates have 2–3 years in a luxury spa, relevant Beauty Therapy qualifications, and a proven track record in retail guest care and team leadership.

Qualifications

• 2–3 years in a luxury hotel spa or beauty environment preferred.
• Certificate or Diploma in Beauty Therapy; Certificate IV in Training & Assessment is a plus.
• Proven retail sales background with a dedication to guest care.

Responsibilities

• Oversee day-to-day spa operations and SOPs; serve as main contact for the team.
• Lead training sessions on treatments and product knowledge; run staff meetings.
• Monitor guest satisfaction and ensure luxury spa standards are met.
• Manage treatment scheduling, inventory, and purchasing per brand standards.
• Collaborate with Director of Spa on marketing strategies and trends.
• Deliver bespoke treatments during peak demand when required.

Skills

Spa operations

Staff training

Team leadership

Retail sales

Communication

Attention to detail

Education

Beauty Therapy certificate

Diploma in Beauty Therapy

Certificate IV Training

Job description

The Langham Sydney, a member of Langham Hotels International Limited, seeks an experienced Full-Time Spa Supervisor to oversee Day Spa by Chuan. You will lead spa reception and therapist teams, driving excellence, supporting financial and marketing strategies, and upholding luxury service standards.

Ideal candidates have 2–3 years in a luxury spa, relevant Beauty Therapy qualifications, and a proven track record in retail guest care and team leadership.