Lux Spa Supervisor: Lead Luxury Treatments & Guests

Langhamhotels; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Personal development opportunities

Complimentary lunch daily and laundry

Discounts on dining & accommodation &

Spa discounts

Complimentary room nights at sister(ly

Reward and recognition programmes

Employee Assistance Program (EAP) & 웰빙

Job summary

The Langham Sydney is seeking an experienced Full-Time Spa Supervisor to oversee Day Spa by Chuan. You will report to the Director of Spa, lead the spa reception and therapist teams, drive operational excellence, and support financial and marketing strategies while upholding our luxury service standards.

Ideal candidates have 2–3 years in a luxury hotel spa, a Diploma in Beauty Therapy, and a Training & Assessment qualification is a plus.

Qualifications

• 2-3 years in a luxury hotel spa or beauty environment.
• Certificate or Diploma in Beauty Therapy is required.
• Certificate IV in Training & Assessment is a plus.
• Proven retail sales background with a dedication to superior guest care.

Responsibilities

• Manage daily spa operations, maintain up-to-date SOPs, and serve as the main contact for team questions and issue resolution.
• Conduct training sessions on treatments and product knowledge, lead regular staff meetings and incentive programs.
• Monitor guest satisfaction through surveys and feedback, ensuring luxury spa standards in guest journeys.
• Oversee efficient treatment scheduling to optimize revenue and therapist utilization; manage inventory and purchasing per brand standards.
• Collaborate with the Director of Spa to execute marketing strategies and stay attuned to international spa trends.
• Deliver bespoke treatments during peak business demand when required.

Skills

Spa operations

Leadership

Communication

Training & development

Education

Diploma in Beauty Therapy

Certificate IV in Training & Assessment (plus)

Job description

The Langham Sydney is seeking an experienced Full-Time Spa Supervisor to oversee Day Spa by Chuan. You will report to the Director of Spa, lead the spa reception and therapist teams, drive operational excellence, and support financial and marketing strategies while upholding our luxury service standards.

Ideal candidates have 2–3 years in a luxury hotel spa, a Diploma in Beauty Therapy, and a Training & Assessment qualification is a plus.