Spa Receptionist & Guest Experience Coordinator

endota; Central Coast Council; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discount on endota treatments

Wholesale product pricing

Free endota Retreat membership

National Education Program

Job summary

endota Terrigal is recruiting for a Spa Receptionist/Assistant to provide top-notch customer service in-spa, over the phone, and by email. You will handle bookings, gift vouchers, product sales, and data entry, with additional housekeeping duties to keep the spa running smoothly.

The role requires strong IT skills, reliability, and a passion for the endota brand. Weekend availability and late shifts are expected, with staff discounts and wellness perks.

Qualifications

• Previous reception/customer service experience (spa/beauty preferred).
• Proficient IT skills including Word, Outlook and Excel; experience with Zenoti.
• Excellent time management; able to multitask.
• Strong communication and personal presentation.

Responsibilities

• Manage treatment bookings in-spa, over the phone and via email.
• Process gift vouchers and product sales.
• Answer email enquiries and data entry/inventory requirements.
• General cleaning duties: laundry, vacuuming, dusting, stocking products and housekeeping tasks.

Skills

Reception experience

IT skills

Time management

Communication

Availability

Tools

Zenoti

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

endota Terrigal is recruiting for a Spa Receptionist/Assistant to provide top-notch customer service in-spa, over the phone, and by email. You will handle bookings, gift vouchers, product sales, and data entry, with additional housekeeping duties to keep the spa running smoothly.

The role requires strong IT skills, reliability, and a passion for the endota brand. Weekend availability and late shifts are expected, with staff discounts and wellness perks.