Spa Manager

RACV Limited; Gold Coast City; On-site; AUD 90,000 - 99,000; Full time

Benefits offered by this job

Employee discounts

Uniform provided

Onsite parking

Volunteer day

EAP access

Job summary

RACV Limited is seeking a dynamic Spa Manager for One Spa at RACV Royal Pines Resort on the Gold Coast. You will lead a luxury spa, develop a high‑performing team, and balance guest excellence with strong commercial performance.

Join a trusted Australian brand and manage operations, budgets and guest experiences while driving revenue and maintaining brand standards in a premium hotel/spa setting.

Qualifications

• Diploma of Beauty Therapy or Massage Therapy is essential.
• Senior level experience as a Spa Manager in a hotel/resort or premium day spa.
• Strong commercial acumen including budgeting and revenue growth.

Responsibilities

• Lead and inspire a high‑performing spa team with a people‑first leadership style.
• Foster a safe, inclusive and motivating culture aligned to luxury service.
• Recruit, train, roster and develop a skilled spa team.
• Drive performance through coaching, KPIs and development.
• Manage budgets, forecasting, cost control and yield to maximise profitability.
• Deliver memorable, personalised guest experiences and handle feedback.
• Grow revenue through service promotion, rebooking and retail.
• Champion health, safety and wellbeing through risk management and compliance.

Skills

Spa management

Leadership

Budgeting

Customer service

Education

Diploma of Beauty Therapy or Massage Therapy

Tools

MS Office

Spa management system

Job description

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• Gold Coast | RACV Royal Pines Resort | Full-time - leadership opportunity
• Generous employee benefits & discounts on RACV products & resorts
• Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

One Spa is a stunning day spa destination resting in the centre of a peaceful green landscape. Open to guests and the public 9am-5pm 7 days week, One Spa has views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.

About the Opportunity

Are you a dynamic day spa leader ready to elevate One Spa? We are seeking an experienced and inspirational Day Spa Manager to lead our luxury One Spa, where our people and guests are at the heart of everything we do. This hands‑on role is ideal for a passionate wellness professional who loves developing teams, creating meaningful guest connections and delivering personalised, exceptional spa experiences — while balancing service excellence with strong commercial performance.

This could be just the right role for you?

As the Spa Manager, you will be responsible for the overall management and success of One Spa, ensuring operations align with brand standards, guest expectations and commercial objectives. You will play a key role in shaping the strategic direction of the spa while leading, developing and inspiring a high‑performing team. Reporting to the Rooms Division Manager, your key responsibilities for the role include:

• Lead and inspire a high‑performing spa team through a hands‑on, people‑first leadership style
• Foster a safe, inclusive and motivating culture aligned to luxury service and wellbeing
• Recruit, train, roster and develop a skilled, guest‑centric spa team
• Drive individual and team performance through coaching, KPIs and ongoing development
• Manage budgets, forecasting, cost control and yield optimisation to maximise profitability
• Deliver memorable, personalised guest experiences while professionally resolving feedback
• Grow revenue through service promotion, rebooking strategies and retail performance
• Champion health, safety and wellbeing through proactive risk management and compliance

What you’ll need to be successful

• Availability to work between 8.30am-5.30pm, with flexibility to work weekends and public holidays
• Previous demonstrated senior level experience as a Spa Manager within a hotel, resort or premium day spa, within the beauty or wellness industry
• Diploma of Beauty Therapy or Massage Therapy, essential
• Hold or ability to obtain a valid QLD Working with Children Check Blue Card, essential
• Advanced technical capability across facials, massage, body therapies and salon services
• Proven people leader with the ability to motivate, develop and manage a large high‑performing team
• Strong commercial acumen, including budgeting, forecasting, yield management and retail performance
• Highly organised, polished communicator able to multitask and thrive in a fast‑paced, guest‑focused environment
• Proficient in MS Office applications and spa/wellness management system
• Exceptional personal presentation and professionalism

We are Offering

• Permanent Full-time, leadership opportunity
• Competitive remuneration package $90,000 - $99,000 includes 12% Super, based on experience
• Generous employee discounts and benefits at RACV resorts, health & wellbeing, roadside, insurance, paid volunteer day, corporate partner offers, EAP + more
• Healthy team culture + employee of the month awards & recognition programs
• Career leadership training and development opportunities
• Laundered uniform
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and growyour career inmore ways than one.

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined inthe Job Task Analysis - Spa and whether any reasonable adjustments may berequired.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.