Resort Day Spa Manager

RACV; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Permanent full-time role

Competitive remuneration package

Discounts at RACV resorts

Uniform provided

Onsite parking

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking an experienced Day Spa Manager to lead One Spa, balancing exceptional guest experiences with strong commercial results. You will manage a premium spa team, drive service excellence and ensure brand standards across all operations in a luxury resort setting.

The role requires proven leadership, budgeting skills and a passion for wellbeing, with a must-have Diploma of Beauty Therapy or Massage Therapy.

Qualifications

• Senior spa management experience in a hotel, resort or premium day spa.
• Strong leadership and team development capabilities.
• Knowledge of budgeting, forecasting and retail performance.

Responsibilities

• Lead and inspire a high-performing spa team with a people-first leadership style.
• Foster a safe, inclusive and luxurious service culture.
• Recruit, train, roster and develop a skilled spa team.
• Drive performance through coaching, KPIs and development.
• Manage budgets, forecasting, cost control and yield to maximise profitability.
• Deliver personalised guest experiences and handle feedback.
• Grow revenue through service promotion, rebooking and retail.

Skills

Spa leadership

People management

Budgeting & forecasting

Guest experience focus

Communication

Education

Diploma of Beauty Therapy or Massage Therapy

Tools

Spa management system

MS Office

Job description

• Gold Coast | RACV Royal Pines Resort | Full-time - leadership opportunity
• Generous employee benefits & discounts on RACV products & resorts
• Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

One Spa is a stunning day spa destination resting in the centre of a peaceful green landscape. Open to guests and the public 9am-5pm 7 days week, One Spa has views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.

About the Opportunity

Are you a dynamic day spa leader ready to elevate One Spa? We are seeking an experienced and inspirational Day Spa Manager to lead our luxury One Spa, where our people and guests are at the heart of everything we do. This hands‑on role is ideal for a passionate wellness professional who loves developing teams, creating meaningful guest connections and delivering personalised, exceptional spa experiences — while balancing service excellence with strong commercial performance.

This could be just the right role for you?

As the Spa Manager, you will be responsible for the overall management and success of One Spa, ensuring operations align with brand standards, guest expectations and commercial objectives. You will play a key role in shaping the strategic direction of the spa while leading, developing and inspiring a high‑performing team. Reporting to the Rooms Division Manager, your key responsibilities for the role include:

• Lead and inspire a high‑performing spa team through a hands‑on, people‑first leadership style
• Foster a safe, inclusive and motivating culture aligned to luxury service and wellbeing
• Recruit, train, roster and develop a skilled, guest‑centric spa team
• Drive individual and team performance through coaching, KPIs and ongoing development
• Manage budgets, forecasting, cost control and yield optimisation to maximise profitability
• Deliver memorable, personalised guest experiences while professionally resolving feedbackGrow revenue through service promotion, rebooking strategies and retail performance
• Champion health, safety and wellbeing through proactive risk management and compliance

What you’ll need to be successful

• Availability to work between 8.30am-5.30pm, with flexibility to work weekends and public holidays
• Previous demonstrated senior level experience as a Spa Manager within a hotel, resort or premium day spa, within the beauty or wellness industry
• Diploma of Beauty Therapy or Massage Therapy, essential
• Hold or ability to obtain a valid QLD Working with Children Check Blue Card, essential
• Advanced technical capability across facials, massage, body therapies and salon services
• Proven people leader with the ability to motivate, develop and manage a large & high‑performing team
• Strong commercial acumen, including budgeting, forecasting, yield management and retail performance
• Highly organised, polished communicator able to multitask and thrive in a fast‑paced, guest‑focused environment
• Proficient in MS Office applications and spa/wellness management system
• Exceptional personal presentation and professionalism

We are Offering

• Permanent Full-time, leadership opportunity
• Competitive remuneration package
• Generous employee discounts and benefits at RACV resorts, health & wellbeing, roadside, insurance, paid volunteer day, corporate partner offers, EAP + more
• Healthy team culture + employee of the month awards & recognition programs
• Career leadership training and development opportunities
• Laundered uniform
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.