Solutions Architect - Unified Communications

TD SYNNEX; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Great team culture

Educational assistance

Hybrid work environment

On-site parking

Job summary

Tech Data is expanding its Unified Communications practice across ANZ with a technical presales expert who will design end-to-end UC solutions and support partner engagements. You will own the technical architecture, build reference offerings, and work closely with vendor teams to align roadmaps and certifications.

You will translate complex UC/CX technologies into practical, partner-ready guidance, while maintaining credibility with customers’ IT leadership and sales teams.

Qualifications

• 6+ years in technical presales, solutions engineering, or solutions architecture within UC, collaboration, or contact centre tech.
• Hands-on design and deployment experience across UCaaS, CCaaS, SBC/telephony, or CPaaS.
• Experience with Microsoft Teams integration and vendor partner ecosystems.
• Proven ability to produce partner- and customer-ready solution documents.
• Comfort pursuing vendor accreditations and keeping pace with product roadmaps.
• Strong communication, able to present to both technical and IT leadership.

Responsibilities

• Design end-to-end UC solutions across voice, meetings, messaging and contact centre for partners and customers.
• Provide hands-on technical presales support: solution design, scoping, and objection handling.
• Be the primary technical contact into UC vendor partners' solutions engineering and product teams.
• Maintain vendor accreditations across UC portfolio and track roadmap changes.
• Create reference architectures, bundles and packaged solutions for partners to quote.
• Develop reusable technical IP, such as deployment guides and integration patterns.

Skills

UC architecture

Presales engagements

MS Teams integration

Vendor certifications

Communication skills

Solution design

Tools

Teams Direct Routing

UC platforms

Job description

At Tech Data, we're not just distributing technology, we're shaping the future of workplace communications. Our significant growth in Unified Communications has created exciting opportunities for talented professionals to work with leading global vendors, cutting-edge technologies and some of the most innovative customers in the market. For those looking to accelerate their careers, expand their expertise and make a real impact, we offer a collaborative environment where ambition and growth are encouraged and rewarded.

Job Purpose

In this role, the successful candidate will be the technical backbone of our Unified Communications practice across ANZ. You'll sit at the intersection of our vendor partners and our reseller/MSP community - designing solutions, running technical presales engagements, and building the packaged offerings that make it easy for partners to sell and deploy UC technology.

You’ll be the deep technical authority the Business Manager and partner community lean on for architecture, integration, and vendor product expertise.

This is an individual-contributor, technical specialist role is suited to someone who has designed and deployed UC/CX solutions (UCaaS, CCaaS, SBC/telephony, or CPaaS) and enjoys translating vendor technology into practical, partner-ready solutions rather than owning commercial or people‑leadership targets.

Key Responsibilities

• Design UC solutions - architect end-to-end Unified Communications solutions - voice, meetings, messaging, and contact centre - tailored to partner and end-customer requirements.
• Support partner deals - provide hands-on technical presales support to partners: solution design, scoping, and technical objection-handling on active opportunities.
• Own vendor technical alignment - act as the primary technical point of contact into UC vendor partners' solutions engineering and product teams.
• Maintain certifications - hold and maintain relevant vendor accreditations across the UC portfolio (e.g. UCaaS, CCaaS, SBC/telephony platforms) and track roadmap changes.
• Build packaged offerings - design and maintain reference architectures, bundles, and packaged solutions that partners can quote and deploy with minimal customisation.
• Develop reusable technical IP - create solution briefs, deployment guides, and integration patterns (e.g. UC-to-Microsoft Teams, SBC-to-carrier, CX integrations) for partner reuse.

Knowledge, Skills and Experience

• 6+ years' experience in a technical presales, solutions engineering, or solutions architecture role within UC, collaboration, or contact centre technology.
• Hands-on design and deployment experience across UCaaS, CCaaS, SBC/telephony, or CPaaS platforms.
• Working knowledge of Microsoft Teams direct routing/operator connect and how third-party UC/CX platforms integrate with it.
• Experience running technical presales engagements - demos, PoCs, RFP responses, and solution scoping - ideally in a distributor, vendor, or channel-partner setting.
• Ability to translate complex vendor technology into partner- and customer-ready solution documentation.
• Comfort holding or working toward vendor technical certifications and keeping pace with fast-moving product roadmap.
• Strong communication skills - equally credible presenting architecture to a technical partner team or a customer's IT leadership.

What's on offer

Besides offering a very competitive remuneration package, we also offer:

• Great team culture
• Great learning opportunities to grow professionally and personally through dedicated learning platforms, our education assistance program, focused individual development plans and from your co-workers
• Flexible work hours within a hybrid work environment
• On-site parking and close to Metro services
• Paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of
• Strong reward and recognition programs.

If you are seeking a new role or opportunity to further grow your sales and/ or business management career within an organisation that truly values and embraces individuals from diverse backgrounds, then we look forward to hearing from you soon.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; va