Solutions Architect – Unified Communications

TD SYNNEX; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work environment

On-site parking

Parental leave program

Learning platforms

Education assistance

Recognition programs

Job summary

TD SYNNEX is seeking a technical UC specialist to serve as the backbone of our ANZ Unified Communications practice. You will design end-to-end UC solutions, lead presales engagements, and align with UC vendor partners to drive architected outcomes for partners and customers.

You will own reference architectures, drive packaged offerings, and develop reusable IP for partner use, translating complex vendor tech into practical documentation and deployment patterns.

Qualifications

• 6+ years in technical presales, solutions engineering, or solutions architecture in UC/collaboration
• Hands-on design and deployment across UCaaS, CCaaS, SBC/telephony, or CPaaS
• Knowledge of Microsoft Teams direct routing and third-party UC/CX integration
• Experience running presales engagements: demos, PoCs, RFPs, scoping
• Ability to translate vendor tech into partner-ready documentation
• Willingness to pursue vendor certifications and keep up with roadmaps
• Strong communication to present to technical teams or IT leadership

Responsibilities

• Design UC solutions — architect end-to-end Unified Communications solutions for partners and end-customers
• Support partner deals — provide hands-on presales support including design, scoping, and objection handling
• Own vendor technical alignment — act as primary technical contact with UC vendor solutions teams
• Maintain certifications — hold and maintain UC accreditations across UC portfolio
• Build packaged offerings — design reference architectures and bundles for easy partner deployment
• Develop reusable technical IP — create solution briefs and integration patterns for partner reuse

Skills

UC design

Presales experience

Teams direct routing

Solutions architecture

Vendor certifications

Technical communication

Tools

UC platforms

Job description

At Tech Data, we're not just distributing technology, we're shaping the future of workplace communications. Our significant growth in Unified Communications has created exciting opportunities for talented professionals to work with leading global vendors, cutting-edge technologies and some of the most innovative customers in the market. For those looking to accelerate their careers, expand their expertise and make a real impact, we offer a collaborative environment where ambition and growth are encouraged and rewarded.

Job Purpose

In this role, the successful candidate will be the technical backbone of our Unified Communications practice across ANZ. You'll sit at the intersection of our vendor partners and our reseller/MSP community — designing solutions, running technical presales engagements, and building the packaged offerings that make it easy for partners to sell and deploy UC technology. You'll be the deep technical authority the Business Manager and partner community lean on for architecture, integration, and vendor product expertise. This is an individual-contributor, technical specialist role is suited to someone who has designed and deployed UC/CX solutions (UCaaS, CCaaS, SBC/telephony, or CPaaS) and enjoys translating vendor technology into practical, partner-ready solutions rather than owning commercial or people‑leadership targets.

Key Responsibilities

• Design UC solutions — architect end-to-end Unified Communications solutions — voice, meetings, messaging, and contact centre — tailored to partner and end-customer requirements.
• Support partner deals — provide hands‑on technical presales support to partners: solution design, scoping, and technical objection‑handling on active opportunities.
• Own vendor technical alignment — act as the primary technical point of contact into UC vendor partners' solutions engineering and product teams.
• Maintain certifications — hold and maintain relevant vendor accreditations across the UC portfolio (e.g. UCaaS, CCaaS, SBC/telephony platforms) and track roadmap changes.
• Build packaged offerings — design and maintain reference architectures, bundles, and packaged solutions that partners can quote and deploy with minimal customisation.
• Develop reusable technical IP — create solution briefs, deployment guides, and integration patterns (e.g. UC-to‑Microsoft Teams, SBC-to-carrier, CX integrations) for partner reuse.

Knowledge, Skills and Experience

• 6+ years' experience in a technical presales, solutions engineering, or solutions architecture role within UC, collaboration, or contact centre technology.
• Hands‑on design and deployment experience across UCaaS, CCaaS, SBC/telephony, or CPaaS platforms.
• Working knowledge of Microsoft Teams direct routing/operator connect and how third‑party UC/CX platforms integrate with it.
• Experience running technical presales engagements — demos, PoCs, RFP responses, and solution scoping — ideally in a distributor, vendor, or channel‑partner setting.
• Ability to translate complex vendor technology into partner‑and‑customer‑ready solution documentation.
• Comfort holding or working toward vendor technical certifications and keeping pace with fast‑moving product roadmaps.
• Strong communication skills — equally credible presenting architecture to a technical partner team or a customer's IT leadership.

What’s on offer

• Great team culture
• Great learning opportunities to grow professionally and personally through dedicated learning platforms, our education assistance program, focused individual development plans and from your co‑workers
• Flexible work hours within a hybrid work environment
• On‑site parking and close to Metro services
• Paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of
• Strong reward and recognition programs.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co‑workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook