Cloud Systems Engineer — CSP Partner Support

Tech Data APAC; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

On-site parking

Paid parental leave

Job summary

Tech Data APAC is seeking a Cloud Systems Engineer to serve as the frontline technical contact for CSP partners across Microsoft and AWS, delivering successful cloud migrations, implementations, and AI enablement engagements.

You will join a team investing in people, with hybrid work options and a focus on continuous improvement and knowledge sharing.

Qualifications

• 2+ years in a cloud support or partner-facing role.
• Solid knowledge of Microsoft CSP (Modern Work, Azure) and AWS.
• Experience with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
• Familiarity with AWS core services (EC2, S3, IAM).

Responsibilities

• Provide Level 1/2 support for Microsoft CSP and AWS partner queries.
• Assist with onboarding, provisioning, billing, and troubleshooting.
• Support AI services adoption across Microsoft/AWS stacks.
• Manage tickets through escalation to Microsoft/AWS until resolution.
• Contribute to cloud migrations, implementations, and AI enablement projects.

Skills

Cloud platforms

Customer focus

Azure

AWS

CSP knowledge

Ticketing systems

Problem solving

Education

Relevant IT certification or degree

Tools

Freshdesk

ServiceNow

Zendesk

Job description

As one of the world's largest IT distributors, we're not just distributing technology, we're shaping the future for our partners and their customers by delivering value and a customer centric approach.

As the leading global IT distributor, we strive to lead the next generation of technology and talent. Whether you're applying for your first role or you're a seasoned professional, here is a great opportunity to seize and develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers.

We now have a great opportunity to join our Cloud Centre of Excellence supporting the partners who power Australia's IT channel. As a Cloud Systems Engineer, you'll be the frontline technical contact for our Cloud Solution Provider (CSP) partners across Microsoft (Modern Work and Azure) and AWS - helping them deliver exceptional outcomes to their end customers. You'll also get the chance to step beyond day-to-day support and contribute to hands‑on project work, including cloud migrations, implementations, and emerging AI solutions such as Microsoft Copilot and Azure AI.

This is a hands‑on technical role for someone who enjoys solving real partner problems, knows their way around cloud platforms, and wants to grow inside a team that genuinely invests in its people.

What You’ll Do

• Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries.
• Help partners with onboarding, provisioning, billing, and technical troubleshooting.
• Support partners adopting AI services across the Microsoft and AWS stacks - including Microsoft Copilot, Azure OpenAI, and AWS Bedrock.
• Manage tickets escalated to Microsoft or AWS through to resolution.
• Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects.
• Maintain accurate records in the service desk system and contribute to our knowledge base.
• Collaborate with local solution architects and our regional and global support teams.
• Contribute to documentation, training materials, and continuous improvement initiatives.
• Participate in an on‑call support roster as required.
• Ensure compliance with internal processes and partner program requirements.

What You’ll Bring

• 2+ years in a cloud support, service desk, or partner‑facing technical role.
• Strong customer focus and the ability to stay calm in a fast‑paced environment.
• Working knowledge of Microsoft CSP programs (Modern Work and Azure) and AWS.
• Familiarity with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
• Understanding of AWS core services (EC2, S3, IAM, and similar).
• Genuine curiosity about AI and how it's reshaping the partner landscape.
• Experience with ticketing systems such as Freshdesk, ServiceNow, or Zendesk.
• Excellent written and verbal communication - you can explain technical concepts to non‑technical audiences.
• Strong problem‑solving instincts and a willingness to dig in and find the answer.

Highly regarded

• Microsoft certifications such as AZ-900, MS-900, AZ-104, or AI-900.
• AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or AI Practitioner.
• Exposure to Microsoft Copilot, Azure OpenAI, AWS Bedrock, or other AI/ML services.
• Prior experience working with channel partners, resellers, or in IT distribution.

Why Tech Data?

You'll be part of a tight‑knit local team backed by global scale, working with the latest cloud and AI technologies and the partners shaping the channel. We support certifications, professional development, and career progression

In addition you can expect a very competitive remuneration package, flexible work arrangements available including hybrid working environment, on‑site parking, an office that is close to public transport and the Metro, paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of and strong reward and recognition programs.

If you are seeking a new role or opportunity to further grow your Cloud technical career within an organisation that truly values and embraces individuals from diverse backgrounds, then we look forward to hearing from you soon!

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.