Solar & Electrical Office Coordinator – Scheduling & Support

Simpco Electrical; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Job summary

Simpco Electrical is seeking an Office Administrator to be the first point of contact for customers and the engine room behind scheduling and paperwork on the Gold Coast. You will keep the field team organised, manage quotes, invoices and service scheduling, and help ensure compliance paperwork is accurate.

Experience in admin or scheduling in a trade or service business, strong phone manner, attention to detail and the ability to prioritise multiple tasks are essential.

Qualifications

• Experience in admin, scheduling or coordination in a trade or service business.
• Confident phone manner and professional communication with customers and tradespeople.
• Strong attention to detail and ability to manage multiple tasks and priorities.

Responsibilities

• Answering incoming calls and enquiries professionally and promptly.
• Managing the office inbox, quotes, and website enquiries.
• Booking jobs and scheduling electricians and apprentices in ServiceM8.
• Keeping customers updated on arrival times, progress and changes.
• Raising invoices and following up overdue accounts.
• Preparing and filing certificates and customer handover documents.
• Lodging Energex/Ergon solar and battery connection applications.

Skills

Admin coordination

Customer service

Scheduling

Phone etiquette

Tools

ServiceM8

Job description

Simpco Electrical is seeking an Office Administrator to be the first point of contact for customers and the engine room behind scheduling and paperwork on the Gold Coast. You will keep the field team organised, manage quotes, invoices and service scheduling, and help ensure compliance paperwork is accurate.

Experience in admin or scheduling in a trade or service business, strong phone manner, attention to detail and the ability to prioritise multiple tasks are essential.