Solar Customer Support Specialist

Green.com.au; North Sydney Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

Green.com.au in North Sydney is seeking a Customer Service Representative to join our fast-growing Operations team, helping Australians switch to solar, batteries and EV charging. You'll work closely with customers, suppliers and installers to move issues from first contact to resolution, diagnose technical problems, and process warranty claims while keeping our CRM accurate.

This full-time, office-based role offers the chance to impact customer outcomes and operational efficiency in a

Qualifications

• Customer-focused and solution-driven mindset.
• Clear and confident communicator on the phone.
• Ability to diagnose issues and provide real outcomes.

Responsibilities

• Provide high level service on every call.
• Handle a high volume of inbound and outbound calls.
• Liaise with suppliers, manufacturers and installers.
• Diagnose technical issues related to Solar and Battery Systems.
• Process warranty claims with manufacturers.
• Maintain accurate CRM data and records.

Skills

Customer service

Phone communication

Problem solving

CRM

Stakeholder management

Multi-tasking

Tools

CRM software

Job description

Green.com.au in North Sydney is seeking a Customer Service Representative to join our fast-growing Operations team, helping Australians switch to solar, batteries and EV charging. You'll work closely with customers, suppliers and installers to move issues from first contact to resolution, diagnose technical problems, and process warranty claims while keeping our CRM accurate.

This full-time, office-based role offers the chance to impact customer outcomes and operational efficiency in a