Onsite Solar Customer Support Leader

Solar Power Nation; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Solar Power Nation in Australia is seeking a Customer Service Support Manager to lead daily operations from the Greater Melbourne and Sydney area. This on-site role manages inquiries, service requests, and technical issues related to solar installations, while coaching a service team to meet high customer satisfaction.

You will set performance standards, monitor metrics, handle escalations, coordinate with technical and installation crews, and implement process improvements to raise service

Qualifications

• Strong customer service and support skills to manage inquiries and maintain high service standards.
• Ability to monitor customer satisfaction and drive improvements.
• Technical support capabilities to understand solar products and coordinate resolutions with technical teams.
• Analytical skills to interpret customer data and identify trends for process improvements.
• Experience leading customer-facing teams in energy/utilities or related industries.
• Strong communication, problem-solving and conflict-resolution abilities.
• Proficiency with CRM systems and standard office software.
• Relevant tertiary qualification in business/management is advantageous.

Responsibilities

• Oversee daily customer support operations and respond to inquiries.
• Lead and mentor a customer service team; set performance standards.
• Coordinate with technical and installation teams; resolve escalations.
• Monitor metrics and report on customer feedback; identify trends.
• Implement best practices to improve service quality.

Skills

Customer service management

Team leadership

CRM systems

Analytical skills

Communication

Conflict resolution

Education

Bachelor's degree in business

Tools

CRM software

Job description

Solar Power Nation in Australia is seeking a Customer Service Support Manager to lead daily operations from the Greater Melbourne and Sydney area. This on-site role manages inquiries, service requests, and technical issues related to solar installations, while coaching a service team to meet high customer satisfaction.

You will set performance standards, monitor metrics, handle escalations, coordinate with technical and installation crews, and implement process improvements to raise service