SOC Operator: Virtual Guard & Incident Response (24/7)

secVision Networks; Sydney; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Free car parking onsite

Job summary

secVision Networks is seeking a Control Room Operator / Virtual Guard for their SOC in North Parramatta. You will receive, assess and coordinate responses to security incidents across Australia, maintaining calm and analytical decision-making under pressure.

The role involves incident management, virtual guarding, and rapid communication with field teams. A NSW Security Licence and strong communication skills are required, with a 24/7 rotating roster and onsite duties in Sydney region.

Qualifications

• Must hold a valid NSW Security Licence (Class 1E) and have working rights in Australia.
• Exceptional verbal and written communication; ability to active-listen and extract key details.
• Proficient with multiple computer systems and monitoring software in fast-paced environments.
• Willing to work a 24/7 rotating roster including weekdays, weekends and public holidays.
• Experience with Patriot systems (or similar alarm monitoring software) is highly regarded.

Responsibilities

• Receive and manage incoming calls regarding security incidents and nationwide operational matters.
• Proactively monitor CCTV feeds, multiple security systems, and communication channels.
• Quickly evaluate incidents to determine escalation to emergency services, clients, or internal stakeholders.
• Maintain clear, regular communication with field personnel and operational teams.
• Log incident data and prepare detailed incident reports.
• Strictly follow established security procedures, SOPs and response protocols.

Skills

Verbal and written communication

Problem solving

Calm under pressure

Analytical thinking

Multitasking across systems

Education

NSW Security Licence (Class 1E)

Tools

Patriot systems

Job description

secVision Networks is seeking a Control Room Operator / Virtual Guard for their SOC in North Parramatta. You will receive, assess and coordinate responses to security incidents across Australia, maintaining calm and analytical decision-making under pressure.

The role involves incident management, virtual guarding, and rapid communication with field teams. A NSW Security Licence and strong communication skills are required, with a 24/7 rotating roster and onsite duties in Sydney region.