SME Relationship Banker – Small Business Growth

NAB; Mackay Regional; On-site; AUD 75,000 - 110,000; Full time

Job summary

NAB in Rockhampton is seeking a customer-obsessed professional to join the Business Direct Small Business team. You will manage SME lending inquiries, build strong client relationships, and collaborate with branches and brokers to grow the portfolio and deliver tailored banking solutions.

The role emphasizes rapid, relationship-driven service and a focus on helping customers achieve their business dreams within NAB’s customer-centric culture.

Qualifications

• Lending experience in business banking or retail banking.
• Excellent understanding of the SME Market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

Responsibilities

• Keep things simple while managing Small Business customers' business and home lending requests.
• Move with speed to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Lending experience

SME market understanding

Relationship management

Negotiation skills

Job description

NAB in Rockhampton is seeking a customer-obsessed professional to join the Business Direct Small Business team. You will manage SME lending inquiries, build strong client relationships, and collaborate with branches and brokers to grow the portfolio and deliver tailored banking solutions.

The role emphasizes rapid, relationship-driven service and a focus on helping customers achieve their business dreams within NAB’s customer-centric culture.