Small Business Banker

NAB; City Of Stirling; On-site; AUD 85,000 - 110,000; Full time

Job summary

NAB is seeking a customer-obsessed Business Banking professional in Osborne Park to manage small business lending and deliver tailored banking solutions. You will grow customer revenue by moving quickly and collaborating with NAB’s Retail Branch and Broker network.

Ideal candidates bring lending experience, strong relationship management, and a deep understanding of the SME market to drive outstanding customer outcomes.

Qualifications

• Strong relationship management and advisory skills for SME clients.
• Experience in business or retail lending with a focus on small business.
• Good understanding of the SME market and customer needs.
• Proven problem solving, critical thinking and negotiation abilities.

Responsibilities

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers' needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Relationship management

Lending experience

SME market knowledge

Problem solving

Negotiation skills

Job description

• Be part of a collaborative & high performing relationship-driven culture.
• Grow alongside your customers.
• Location: Osborne Park

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that's doubling down on customer obsession and supporting our colleagues.

Each day, you'll go above and beyond to:

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
• Move with speed in this role to grow revenue and drive customer advocacy
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
• Own it by understanding our customers' needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life
• Lending experience in business banking or retail banking
• Business Bank experience will be highly regarded
• Excellent understanding of the SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.