Small Business Growth Advisor

Singtel Group; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly $80 credit

Staff discounts

Parental leave

Career growth

Employee networks & wellbeing

Job summary

Optus is seeking a Small Business Specialist for our West Lakes team in Adelaide to help local businesses grow with mobile, broadband and fixed services. You will identify opportunities, provide tailored recommendations, and mentor teammates to elevate the customer experience.

You will stay current with market trends, share insights during daily huddles, and support operational excellence with compliant merchandising and service delivery.

Qualifications

• Business-savvy outlook
• Consultative service skills
• Product expertise across mobility & broadband
• Mentoring & collaboration
• Calm & professional approach

Responsibilities

• Act as Small Business SME in-store, identifying business customers and matching them with solutions.
• Build knowledge across products and processes, including mobile, broadband and fixed services.
• Deliver confident, consultative conversations by understanding business needs and offering tailored solutions.
• Mentor and support the team to spot opportunities and improve the business customer experience.
• Stay up to date with small business updates and market trends; share insights through store updates.
• Manage business enquiries with professionalism and ensure compliance and merchandising requirements.

Job description

Optus is seeking a Small Business Specialist for our West Lakes team in Adelaide to help local businesses grow with mobile, broadband and fixed services. You will identify opportunities, provide tailored recommendations, and mentor teammates to elevate the customer experience.

You will stay current with market trends, share insights during daily huddles, and support operational excellence with compliant merchandising and service delivery.