Small Business Specialist, West lakes

Optus; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly $80 credit

Staff product discounts 25%

Exclusive retail partner discounts

Connected Day leave

Parental leave 14 weeks

Wellbeing & counselling support

Job summary

Optus West Lakes is seeking a dynamic Small Business Specialist to drive in-store sales and solutions for local business customers. You will become the in-store expert across mobile, broadband, fixed services and related offerings, delivering tailored recommendations that support growth.

You will mentor teammates, stay ahead of market trends, and handle business enquiries with professional, consultative service.

Qualifications

• Experience selling to small business customers.
• Ability to understand business needs and propose solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the Small Business SME in-store, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain knowledge across products and processes, including mobile, broadband, fixed services, credit and activation.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem-solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

Skills

Small business sales

Consultative selling

Customer service

Job description

Optus is proud to be one of Australia's leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We're looking for an energetic, commercially minded Small Business Specialist to join our West Lakes team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business-focused career.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your Day To Day Will Consist Of

• Act as the Small Business subject‑matter expert in‑store, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem‑solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business‑Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You're keen to grow into a subject‑matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions‑focused approach.

What's in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.
• Inclusive, carer‑neutral paid parental leave of up to 14 weeks to support growing families.
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee‑led networks like Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity