In-Store Small Business Solutions Advisor

Optus Enterprise; Sunshine Coast Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Exclusive discounts with retail-partn

Two paid Connected Days per year

Up to 16 weeks paid carer leave

Career growth opportunities

Employee networks and wellbeing

Job summary

Optus is seeking an energetic Business Solutions Consultant to join the Caloundra team. You will act as the in-store SME for small business customers, tailoring solutions across mobile, broadband and fixed services to drive growth.

You’ll build product knowledge, mentor teammates, and stay ahead of market trends while delivering consultative, customer-focused service. A pathway for career progression and comprehensive employee benefits await.

Qualifications

• Understands small business needs and provides tailored recommendations.
• Communicates effectively to match customers with optimal solutions.
• Keeps up-to-date with product and market trends.

Responsibilities

• Act as in-store SME for business customers and match with growth solutions.
• Build capability across products and processes (mobile, broadband, fixed, credit, activation).
• Deliver consultative conversations addressing business needs and operational challenges.
• Mentor and support team to spot opportunities and improve customer experience.
• Stay updated with small business offers and market trends, share insights with the team.
• Handle enquiries with calm professionalism and ensure compliance and merchandising standards.

Skills

Business savvy

Consultative service

Product expertise

Mentoring

Collaboration

Job description

Optus is seeking an energetic Business Solutions Consultant to join the Caloundra team. You will act as the in-store SME for small business customers, tailoring solutions across mobile, broadband and fixed services to drive growth.

You’ll build product knowledge, mentor teammates, and stay ahead of market trends while delivering consultative, customer-focused service. A pathway for career progression and comprehensive employee benefits await.