In-Store Small Business Growth Advisor

Optus; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly $80 credit

Staff product discounts 25%

Exclusive retail partner discounts

Connected Day leave

Parental leave 14 weeks

Wellbeing & counselling support

Job summary

Optus West Lakes is seeking a dynamic Small Business Specialist to drive in-store sales and solutions for local business customers. You will become the in-store expert across mobile, broadband, fixed services and related offerings, delivering tailored recommendations that support growth.

You will mentor teammates, stay ahead of market trends, and handle business enquiries with professional, consultative service.

Qualifications

• Experience selling to small business customers.
• Ability to understand business needs and propose solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the Small Business SME in-store, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain knowledge across products and processes, including mobile, broadband, fixed services, credit and activation.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem-solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

Skills

Small business sales

Consultative selling

Customer service

Job description

Optus West Lakes is seeking a dynamic Small Business Specialist to drive in-store sales and solutions for local business customers. You will become the in-store expert across mobile, broadband, fixed services and related offerings, delivering tailored recommendations that support growth.

You will mentor teammates, stay ahead of market trends, and handle business enquiries with professional, consultative service.