Small Business Solutions Advisor In-Store

Optus; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly credit

Staff discounts

Parental leave

Career growth opportunities

Wellbeing support

Job summary

Optus is seeking a commercially minded Small Business Specialist to join our Carnes Hill team. You will identify business customers in store and tailor solutions across mobile, broadband and fixed services to help their growth.

You’ll share product knowledge with the wider team, mentor colleagues, and deliver confident, consultative conversations that solve real customer needs. Stay ahead of market trends and maintain compliance and merchandising standards.

Qualifications

• Understanding small business customers and solutions.
• Ability to consult and recommend tailored business outcomes.
• Willingness to share knowledge and coach teammates.
• Professional, calm handling of complex inquiries.
• Ambition to grow into SME across products and services.

Responsibilities

• Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

Skills

Business savvy

Consultative service

Product knowledge

Mentoring & collaboration

Calm & professional

Job description

Optus is seeking a commercially minded Small Business Specialist to join our Carnes Hill team. You will identify business customers in store and tailor solutions across mobile, broadband and fixed services to help their growth.

You’ll share product knowledge with the wider team, mentor colleagues, and deliver confident, consultative conversations that solve real customer needs. Stay ahead of market trends and maintain compliance and merchandising standards.