IT Communication Technician

NES Global Talent; Perth, City Of Swan, Baldivis; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading company is looking for an IT Communication Technician based in Perth to support critical IT infrastructure for a major mining client. This fulltime permanent position involves both onsite support and travel to regional sites across WA and QLD, ensuring the effective operation of communication and entertainment systems. Candidates should have strong technical skills, proven troubleshooting capabilities, and a commitment to delivering excellent customer service. A Bachelor’s degree in IT or related field is required, with Cisco CCNA certification considered a plus.

Qualifications

• Strong experience in desktop and network support.
• Demonstrated ability to troubleshoot and resolve technical issues.
• Willingness to travel on FIFO rosters.

Responsibilities

• Provide hands-on desktop and network support to end users.
• Travel to regional sites as needed for maintenance.
• Support wireless and networking technologies.

Skills

Audio Visual (AV) support

Network support

Troubleshooting

Customer service

Education

Bachelor’s degree in IT or related discipline

Tools

Cisco CCNA

Job description

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• Fulltime permanent position
• Experience in network, desktop and Audio Visual (AV) support.
• Seeking experience with IP, Networking, Firewall etc
  

IT Communication Technicians – WA & QLD (FIFO & Perth-based)

• Fulltime permanent position
• Experience in network, desktop and Audio Visual (AV) support.
• Seeking experience with IP, Networking, Firewall etc
  

About:
We are seeking a talent pool of IT Field Service Technicians to support a major mining client with both Perth CBD-based and regional site requirements. While your base will be in Perth, you'll also provide ad-hoc FIFO support to regional WA and QLD, assisting with IT infrastructure and Village Entertainment Systems.

Key Responsibilities

• Provide hands-on desktop, network, and Audio Visual (AV) support to end users across various shifts.
• Travel to regional WA and QLD sites as needed to maintain and support communication and entertainment systems.
• Install and replace TVs, access points, and other infrastructure hardware.
• Support wireless and GPON network technologies as well as PAGA and CCTV systems.
• Troubleshoot infrastructure, network, and AV issues effectively, ensuring minimal downtime.
• Maintain accurate documentation including ticket resolution notes and Standard Operating Procedures (SOPs).
• Assist in infrastructure projects, contributing to planning, implementation, and improvement initiatives.
• Collaborate with internal teams and stakeholders to resolve technical issues and deliver excellent service.
• Provide FIFO backfill support to other DXC clients as required.
  

Technologies You’ll Support
IP Networking (Cisco & others)
Wireless Networking (Ruckus, Cisco, MicroTik)
Firewalls
CCTV, PAGA
Teleste (MATV/DOCSIS), Calix (GPON)
DC Power Systems, including DELV

Essential Skills & Experience

• Strong experience in desktop, network, and Audio Visual (AV) support.
• Demonstrated ability to troubleshoot and resolve technical issues independently.
• Clear and professional written communication skills for documentation and ticketing.
• Ability to work effectively with a user base on varying shift patterns.
• Organised, proactive, and self-driven with a commitment to excellent customer service.
• Willingness and capability to travel and work on FIFO rosters to regional sites.
• Experience coordinating with stakeholders and working autonomously in remote environments.
• Bachelor’s degree in IT or related discipline (or equivalent experience)
• Cisco CCNA or similar certification desirable
  
  

If you are interested in the position and possess the required experience, please apply via the link below to be considered.

Contact: Alson Fernandes – [phone] – (Job reference: 266738)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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