Desktop Support Analyst

Data#3; City of Brisbane; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Career development opportunities

Job summary

A leading Australian IT services organisation is looking for an experienced Desktop Support Analyst to join their Managed Services team. The role involves providing both onsite and remote desktop support across mining operations, troubleshooting critical issues in a fast-paced environment, and managing escalations in an SLA-driven framework. Ideal candidates will have 3-5 years of experience and proficiency with Exchange, AD, M365, Intune, and Azure. This position offers a chance to work in a dynamic company that values customer service and teamwork.

Qualifications

• 3-5 years of experience in Desktop Support or Service Desk.
• Experience in mining, industrial, or operationally critical environments.
• Familiarity with SLA-driven support environments.

Responsibilities

• Provide onsite and remote desktop support across mining operations.
• Troubleshoot issues in high-demand environments.
• Manage incidents and service requests in an SLA-driven setting.

Skills

Customer-centric mindset

Confidence to manage escalations

Troubleshooting hardware, software, and network issues

Tools

Exchange

Active Directory

M365

Intune

Azure

Job description

💼 Work with a leading Australian IT services organisation

🏆 Voted HRD’s Employer of Choice since 2016

❤️ Join a company with HEART (Honesty, Excellence, Agility, Respect, and Teamwork)

We are looking for an experienced Desktop Support Analyst to join our Managed Services team, supporting customers across mining operations and corporate environments.

You will be a proactive individual who is passionate about customer service, confident managing escalations, and comfortable operating at a senior level within a hands‑on support role.

If you are looking for a role in a growing and fast‑paced environment where reliability, safety, and service quality are critical, then this could be the ideal next step for your career.

What you’ll be doing

• Provide onsite and remote desktop support across mining operations, ensuring reliable access to critical systems and minimising downtime for field and corporate teams
• Troubleshoot hardware, software, and network issues in high‑demand environments
• Operate in line with strict safety, compliance, and site requirements, maintaining operational continuity
• Manage and prioritise incidents, service requests, and escalations in an SLA-driven environment
• Maintain ownership of complex issues through to resolution, including appropriate escalation where required
• Deliver clear, timely updates to customers and stakeholders
• Contribute to documentation, process improvements, and knowledge sharing within the team

What we’re looking for

• 3-5 years’ experience in Desktop Support, Service Desk, or a similar role
• Experience working in mining, industrial, or operationally critical environments (highly regarded)
• Extensive knowledge of Exchange, AD, M365, Intune, Azure
• Experience working in an SLA-driven support environment
• Confidence to manage escalations and work at a senior level within the team
• A customer‑centric mindset with a proactive approach to supporting users
• Willingness to travel to customer and remote sites and comply with H&S requirements

Who is Data#3?

Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.