Site Security Manager - Retail Centre Ops Lead

Grand Group Services; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Grand Group Services is seeking an experienced Security Manager to lead day-to-day security operations at a premium retail site in Sydney. The role requires coordinating security officers, enforcing SOPs, and maintaining high service standards.

You will conduct patrols, audits and incident reviews, act as the liaison with Centre Management and emergency services, and manage rostering, training and performance of staff. First Aid & CPR certification and strong WHS knowledge are essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to lead a team and manage high-pressure situations.
• Strong knowledge of WHS practices and emergency response.
• Experience with incident reporting systems and audits.
• Retail or corporate environment experience is preferred.

Responsibilities

• Manage and coordinate security officers during shifts.
• Ensure security operations comply with SOPs, policies and legislation.
• Conduct regular patrols, audits and incident reviews.
• Provide professional, customer-focused service at all times.
• Act as key contact for Centre Management and emergency services.
• Assist rostering, training and performance management of staff.
• Respond to incidents promptly and prepare accurate reports.
• Oversee access control, CCTV monitoring and alarm systems.

Skills

Communication

Leadership

Attention to detail

WHS knowledge

Incident reporting

Customer service

Professional appearance

Retail/corporate experience

Education

Security management experience (3+ years)

First Aid & CPR

Job description

Grand Group Services is seeking an experienced Security Manager to lead day-to-day security operations at a premium retail site in Sydney. The role requires coordinating security officers, enforcing SOPs, and maintaining high service standards.

You will conduct patrols, audits and incident reviews, act as the liaison with Centre Management and emergency services, and manage rostering, training and performance of staff. First Aid & CPR certification and strong WHS knowledge are essential.