Integrated Services Manager: Shopping Centre Operations Leader

Access Group; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Access Group Solutions is seeking an integrated services manager to lead the Security, Cleaning and Maintenance teams at a high-profile shopping centre in Sydney's Inner West. You will drive service excellence, mentor site leaders and coordinate across client, staff and stakeholders to ensure seamless delivery.

You are a strategic, proactive leader with strong communication and people skills, able to manage operations, rostering, reporting and risk, while upholding safety and industry standards.

Qualifications

• Relevant experience in Guest Related Services.
• Proven experience leading Security, Cleaning, and Maintenance professionals.
• Minimum two (2) years experience in a supervisor/manager role.
• Proficient report writing, analysis and presentation skills.
• Current NSW Security Licence, Class A and C.
• First Aid Licence.
• Police check within the last 3 months.

Responsibilities

• Drive service delivery excellence and support team leaders to achieve targets.
• Manage client, customer, internal and external relationships.
• Oversee recruitment and onboarding of new team members.
• Support staff with training and growth of knowledge and skills.
• Develop employee performance, recognition and reward programs.
• Supervise and ensure compliance with SOPs, policies and procedures.
• Provide clear, concise reporting to property management.
• Contractor management and operations support.
• Emphasize safety management and incident/ emergency response.

Skills

Guest Services

Security Leadership

Maintenance Leadership

Staff Motivation

Communication Skills

Team Leadership

Analytical Reporting

Time Rostering

Education

CPP20218 Certificate II in Security Operations

Certificate III Security Operations

Certificate IV Frontline Management

First Aid Certification

Police Check (within last 3 months)

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Access Group Solutions is seeking an integrated services manager to lead the Security, Cleaning and Maintenance teams at a high-profile shopping centre in Sydney's Inner West. You will drive service excellence, mentor site leaders and coordinate across client, staff and stakeholders to ensure seamless delivery.

You are a strategic, proactive leader with strong communication and people skills, able to manage operations, rostering, reporting and risk, while upholding safety and industry standards.