Site Manager

Family Services Australia; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Phone and laptop provided

Vehicle allowance

EAP

Training & development

Salary packaging

Job summary

Family Services Australia is seeking a Site Manager to provide operational direction and leadership for Workforce Australia Services across Gold Coast South (Robina, Burleigh, Tweed Heads, Palm Beach, Kingscliff).

You will plan, coordinate and monitor service delivery, foster relationships with employers and community groups, and coach teams to achieve high-quality outcomes while ensuring compliance and continuous improvement.

Qualifications

• Minimum of 2-3 years’ leadership experience in Employment Services WFA Contract.
• An understanding of the issues/challenges facing participants and employers.
• Demonstrated experience and proven success working with targets KPI's.
• Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
• Excellent prioritisation and time management with an ability to demonstrate self-reflection, resilience, and accountability within a dynamic target orientated role.

Responsibilities

• Proactively plan, organise, and monitor the site/s Workforce Australia Service.
• Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
• Provide support, coaching and mentoring to the team across the site locations to achieve sustainable outcomes for participants; and
• Oversee and drive continuous improvement activities to ensure compliance and high-quality service delivery.

Skills

Leadership experience

Understanding of participant/employer

KPI targets experience

Communication skills

Time management

Driver's license

Job description

Family Services Australia is seeking a motivated and energetic Site Manager who is passionate about providing operational direction and leadership for the delivery of high quality Workforce Australia Services across Gold Coast South, sites include: Robina, Burleigh, Tweed Heads, Palm Beach and Kingscliff.

Key accountabilities include:

Proactively plan, organise, and monitor the site/s Workforce Australia Service;

Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support;

Provide support, coaching and mentoring to the team across the site locations to achieve sustainable outcomes for participants; and

Oversee and drive continuous improvement activities to ensure compliance and high-quality service delivery.

Skills and experience / essential criteria

Minimum of 2-3 years’ leadership experience in Employment Services WFA Contract.

An understanding of the issues/challenges facing participants and employers.

Demonstrated experience and proven success working with targets KPI's.

Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.

Excellent prioritisation and time management with an ability to demonstrate self-reflection, resilience, and accountability within a dynamic target orientated role.

Due to the nature of our customers' employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver's license.

All successful candidates will be required to obtain a Police clearance, Blue Card and hold a current Drivers Licence.

About the business

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 132,000 OoS (2023).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

FSA values diversity in managing and reducing therapeutic risks for the clients we serve, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritizing self-love and self-care.

Company mobile phone and laptop provided;

Vehicle allowance

Professional, community-focused and person-centered team culture;

Employee Assistance Program (EAP);

Annual Training, Learning and Development Plan;

Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free; and

Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from diverse cultural backgrounds are encouraged to apply.

For any initial inquiries please contact Chelsea Thomas, People & Culture Advisor on 0437 029 *** or email **************@familyservices.org.au