Service Manager

atWork Australia; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

atWork Australia is seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multi-site locations including Auburn, Berala, Chester Hill and Parramatta. You will guide a team to deliver sustainable employment outcomes with a focus on performance, compliance and community engagement.

Joining a values-driven team, you’ll drive contracts, KPI targets and customer experiences while building partnerships with Services Australia and local employers.

Qualifications

• Strong leadership capability with experience in coaching, performance management and operational delivery.
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs.
• Strong stakeholder engagement skills, including working with Services Australia and community organisations.
• Ability to work to KPIs and lead others to deliver high‑quality outcomes.
• A current Australian driver’s licence and reliable vehicle.
• Employment Services Experience highly regarded.

Responsibilities

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Skills

Leadership

Coaching

Performance management

Budgeting & financial KPIs

Stakeholder engagement

Job description

Have you ever thought, “I want the work I do to be meaningful”?

At atWork Australia, that’s exactly what you’ll find because we believe work’s for everyone.

We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.

We believe work has the power to transform lives and we’re passionate about helping people realise their potential.

You must be an Australian Citizen or Permanent Resident at the time of applying.

Job Description

We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites in Auburn, Berala, Chester Hill, Parramatta. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

In this multi‑site leadership role, you will:

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Qualifications

To thrive in this role, you will have:

• Strong leadership capability with experience in coaching, performance management and operational delivery
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs
• Strong stakeholder engagement skills, including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver high‑quality outcomes
• A current Australian driver’s licence and reliable vehicle
• Employment Services Experience highly regarded

Additional Information

We believe in supporting you, so you can support others.

Enjoy a range of benefits including:

• 12 Weeks Paid Parental Leave
• Leadership development & career pathways across MedHealth
• Quarterly social events & recognition programs
• Wellbeing initiatives & Employee Assistance Program (EAP)
• Fitness Passport
• Salary packaging & the ability to purchase additional leave
• Roadside assistance
• All the tools and tech you need to thrive

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.